Customer Service Representative

Customer Service Representative Alco Air (Longview, TX)

Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative to be the voice of our company the first point of contact helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity.

Alco Air is a trusted name in home services, delivering top-tier HVAC and plumbing to families across East Texas. We keep things moving with organized systems and a team that takes care of customers quickly.

As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and technicians connected delivering a great experience on every call while keeping a high volume organized and moving.

Competitive hourly pay $16$20/hour

Consistent, steady schedule

Medical, dental, and vision insurance

PTO and paid holidays

A supportive team environment

Answer incoming calls and get customers scheduled quickly

Assist customers with their HVAC and plumbing service needs

Communicate clearly and professionally with customers and technicians

Prioritize calls, including urgent and emergency requests

Enter and update customer information accurately

Handle a high call volume while staying organized and efficient

Previous CSR or call-center experience in an HVAC or plumbing company (required)

Strong communication and customer service skills

Ability to multitask and stay organized in a fast-paced environment

Comfortable following call scripts and processes

Positive attitude and team-first mindset

Knowledge of ServiceTitan a plus In-person position: 4 weekdays, 11:00 AM8:00 PM, plus Saturday 8:00 AM5:00 PM.

If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk. Apply today.