Sales Associate

Sales AssociateThe primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.ResponsibilitiesSupports and values customer service in both the in-store and online (ship to store) shopping experienceActively engages with all customers modeling exceptional selling behaviorsGreets every customer with enthusiasm, maintains a positive, can do attitude at all timesProactively engages with customers, reads cues and responds appropriatelyEducates each customer on loyalty programs, current promotions and merchandise assortment to support building the basketSupports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goalAchieves or exceeds goals associated with company initiatives and programsAssists in the process of the receipt of all merchandise in a safe, timely and efficient mannerAssists in maintaining an efficient and organized sales floor and stockroomAssists in maintaining merchandise presentation, pricing and the accuracy of inventory levelsChampions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative SpiritMay perform other duties as necessaryQualificationsEnergetic, people and results oriented, competitive with a drive to succeedAbility to effectively communicate both written and verballyAbility to work weekends, holidays and eveningsAbility to read and interpret company directives, handbook and manualsAbility to work a flexible schedule to meet the business needs of the storeAbility to work independently as well as part of a teamMust be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/productFrequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bagsMust be able to constantly stand and move around the store for prolonged periods to greet and assist customersMust be able to frequently communicate with the customers in person, electronically, and telephonicallyMust be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floorMust be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately