Warranty Clerk

Warranty Clerk

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Warranty Clerk Responsibilities:

• Processing Warranty Claims: Receive and review warranty claims submitted by customers. Verify the eligibility of the claims based on the terms and conditions of the warranty.
• Documentation: Maintain accurate and organized records of warranty claims, including customer information, product details, and claim status. Proper documentation is essential for tracking and auditing purposes.
• Communication: Communicate with customers to gather necessary information related to their warranty claims. Provide updates on the status of their claims and address any inquiries they may have.
• Coordination with Suppliers and Manufacturers: Collaborate with suppliers, manufacturers, or service providers to validate warranty coverage and facilitate the resolution of claims. This may involve obtaining replacement parts, coordinating repairs, or arranging replacements.
• Data Analysis: Analyze warranty data to identify trends, recurring issues, or areas for improvement. This information can be valuable for product development, quality control, and customer satisfaction efforts.
• Customer Service: Provide excellent customer service by addressing customers' concerns, offering solutions, and ensuring a positive experience throughout the warranty claim process.
• Adherence to Policies: Ensure that all warranty claims are processed in accordance with company policies and procedures. This may involve following specific guidelines for claim approval, denial, or escalation.
• Quality Assurance: Implement quality control measures to prevent fraudulent claims and ensure the accuracy of information provided by customers.
• Reporting: Generate reports on warranty claims, processing times, and other relevant metrics. Provide regular updates to management regarding the status of warranty claims and any notable trends.
• Continuous Improvement: Participate in ongoing efforts to improve warranty processes and procedures. Provide feedback based on customer interactions and identify opportunities for efficiency and customer satisfaction enhancements.

North American Truck & Trailer offers a competitive wage and benefit package including:

• Benefits available the 1st of the month following date of hire.
• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Chery Rierson at View email address on click.appcast.io or View phone number on click.appcast.io.