Co-Op, Information Technology - USA - GA - Atlanta - Global Support Center - R26-04470

Co-Op, Information Technology - USA - GA - Atlanta - Global Support Center - R26-04470 BrandSafway Address 600 Galleria Parkway Southeast, Atlanta, GA, 30339, US Compensation $22.00 - $22.00/hour Schedule Full time Highlights Working knowledge and skills developed through formal training or work experience Ability to identify problems and make sound decisions in straightforward situations Ability to work within established procedures with moderate supervision Job Description At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team! The Co-Op Service Desk Analyst acts as the primary point of contact for BrandSafway computer users supporting North America, European, MEAI and APAC regions. Following Service Desk operating procedures to provide first level technical support including ticket dispatch, troubleshooting, escalation, and follow‑up via telephone and electronic communications. Knowledge Support core Microsoft business software: Office 365, Windows 10/11 & Teams. Basic understanding of Active Directory, network file structures, access rights, network users, network printing and desktop user environments. Experience in working with an ITSM system a plus. Skills Superior troubleshooting and problem‑solving ability Excellent telephone, verbal, interpersonal skills & customer service orientation. Able to handle rapidly changing priorities in highly visible and stressful situations. Organized with regards to documenting and following up on all cases until closure. Rapid learner with ability to multi‑task in a fast‑paced changing environment. Understanding of service excellence concepts and processes. Strong interpersonal skills used within a remote team environment. Ability to develop working relationships within IT and across other business groups. Ability to speak and communicate in English; any other languages considered a plus. Role Responsibilities Entry level role providing support for basic customer issues. Receiving calls via call center and chats via chat service, managing ticket queue and providing ticket assignments to team members and other IT departments with ITSM platform. Solving common problems & collecting customer information, for purposes of triage, related to hardware & software. Benefits BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan. EEO Statement BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status. #J-18808-Ljbffr BrandSafway