Senior Phlebotomist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Under general supervision, the Senior Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Senior Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care. Schedule: This position is a 40‑hour work week. This position is:Monday through Friday from 7:45 am to 5:00 pm Hours may fluctuate based on business needsFinal scheduling will be determined by the hiring manager Location: 9924 North East 185th Street, Bothell, WA 98011 (LAB)Primary Responsibilities:Venipuncture and specimen collection:Collect blood specimens from patients using venipuncture and capillary puncture techniques promptlyMaintain a clean, safe, and efficient work environmentProcess and prepare specimens for testing and transportTroubleshoot and resolve issues related to specimen collection, testing, and equipmentGive proper patient collection instructions (i.e. urine collection, stool collection, etc.)Instruct patients in post-phlebotomy careProperly dispose of bio-hazardous and sharps materialsObtain specimens for microbiology testingPerform electrocardiograms (EKGs) and other miscellaneous servicesOrder sufficient supplies to perform the workload and rotate stock and prevent the use of outdated suppliesAlways follow the venipuncture standard of work (SOW)Always follow the processing standard of work (SOW) including positive identification of all patient specimensPerform waived and moderate complexity laboratory testing:Performs both waived and moderate complexity laboratory testing, including microscopyMaintain accurate records of patient information, test results, and laboratory proceduresPerform quality control and calibration procedures to ensure the accuracy and reliability of test resultsParticipate in quality assurance and quality control activities including proficiency testingAlways follow the resulting standard of work (SOW)Always follow the processing standard of work (SOW)Participate in competency assessmentFollow The Optum Clinic lab procedures and guidelinesFollow the Calling Critical Value policyCustomer Experience: Interact with patients and healthcare providers in a professional and compassionate mannerWhile registering patients, always follow the reception standard of work (SOW)Problem solve efficiently and promptlyLocate missing lab orders and specimensCompetent and efficient phone skills Duties integrated into all job functions:All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patientsMust relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisorPerforms all duties in a manner that promotes and supports the Core Values of The Everett ClinicIntegrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfactionMust follow written and oral instructions and complete routine tasks independentlyComplete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed AgreementsEnsures confidentiality of patient information by following HIPAA guidelines and TEC policiesAttends training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulationsHave regular and predictable attendancePerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED Medical Assistant-Phlebotomist (MA-Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner Completion of a Phlebotomy Certificate program through an accredited schoolBLS (AHA) certification or the ability to obtain within the first 30 days of employment1+ years of experience with excellent verbal and written communication skills with the ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Intermediate level of proficiency with Microsoft Office and demonstrates solid computer skillsAbility to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be requiredAbility to abide by the code of conduct per Optum/UHGAbility to work a 40-hour work week to include:Monday through Friday from 7:45 am to 5:00 pmThe schedule includes holiday rotationsFinal scheduling will be determined by the hiring managerAccess to reliable transportation and travel to other draw stationsPreferred Qualifications: 2+ years of blood draw experience 2+ years of blood draw experience, knowledge of laboratory information systems and electronic medical recordDocumented training program to include all elements of CLIA regulation 42CFR493.1423 Experience performing EKG's and accurately determine acceptable readings Knowledge of medical terminology, anatomy and physiology Knowledge of laboratory information systems and electronic medical record Demonstrated solid organizational and time management skillsProven ability to maintain a clean, safe, and efficient work environment Proven ability to troubleshoot and resolve issues related to specimen collection, testing, and equipment Proven ability to work with a diverse patient population, including infants, children, adults, and geriatric patientsThorough understanding of phlebotomy techniques, procedures, and safety protocolsKnowledge of common safety hazards and precautions to establish a safe work environment Knowledge of waived laboratory testing, including sample preparation and analysis, quality control, and troubleshooting Familiarity with EKG procedures and acceptable results Demonstrated attention to detail and accuracy Understanding of HIPAA regulations and compliance standards Soft Skills: Ability to work independently and maintain good judgment and accountability Ability to acclimate working on a small or large teamDemonstrated ability to work well with health care providers Strong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPhysical and Mental Demands: Employees must meet the physical and mental demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsPhysical Demands: Must be able to frequently stand and walk from place to place for long periods with intermittent breaksMust be able to run during an emergencyMust be able to frequently use hands and fingers to handle, grasp or feel objects, tools, controls, and medical or office equipmentMust be able to repeat the same movements frequentlyMust be able to make quick, precise adjustments to machine controls and move arms and legs quicklyMust speak clearly so listeners can understand and be able to understand the speech of another personMust be able to hear sounds and recognize the difference between themMust have a level of visual acuity to see details of objects from near and far, see differences between colors, shades, and brightness, and determine the distance between objects. May have periods of prolonged sitting in connection with telephone or computer usageMust be able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting 50 pounds and carrying up to 24 pounds may be requiredMust be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach outMust be able to move two or more limbs together while remaining in placeMust be able to coordinate the movements of several body parts, such as arms and legs, while the body is moving Must demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breathMust be able to keep or regain the body's balance or stay upright when in an unstable position Typical Working Conditions: The work environmental characteristics described here represent those employee encounters while performing the job's essential functionsCan have frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment. Interaction with others is busy, constant, and occasionally interruptive. Typical office conditions and noise levels are usually quiet. Work may be demanding at times. It may require the ability to work irregular hours Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #RED UnitedHealth Group