SERVICE TECHNICIAN

Job Description

Job Description

Description:

Position Summary

The HVAC Service Technician will be responsible for diagnosing, repairing, maintaining, and installing heating, ventilation, and air-conditioning systems and related equipment in customer homes (and possibly light commercial settings). The technician will serve as a field ambassador for Bud’s — delivering high-quality, safe work, clear communication with customers, and efficient resolution of service calls. The role may include routine maintenance visits, emergency service calls, system diagnostics and repairs, change-outs, and customer education.

Here is a detailed list of tasks the technician is expected to perform:

• Travel (in a company service truck) to assigned job sites, arrive on-time and ready to perform service work.
  
• Assess and inspect HVAC systems (furnaces, air-conditioners, heat pumps, duct-work, ventilation systems, indoor air-quality equipment, etc.), identify faults or inefficiencies.
  
• Perform system diagnostics: electrical testing, mechanical inspection, refrigerant charge verification, airflow measurement, thermostat and control checks.
  
• Troubleshoot and repair HVAC equipment: replace faulty components (compressors, motors, fans, capacitors, contactors, thermostats, sensors, control boards, duct leaks, etc.).
  
• Perform preventative maintenance and tune-ups: clean coils, change/inspect filters, lubricate bearings, adjust belts/pulleys, check condensation drain lines, inspect ductwork and registers.
  
• Install new HVAC systems or change-out units when assigned (including removal of old equipment, installation of new equipment, proper connections to refrigerant, electrical, gas/fuel, ductwork and controls).
  
• Verify system performance after service/installation: measure cooling/heating output, verify set-points, ensure safety controls are functioning, ensure compliance with local building codes and manufacturer specifications.
  
• Maintain accurate records of each service call/job: report work performed, parts used, time spent, job status, findings and recommendations.
  
• Discuss findings and recommendations with customers in clear, non-technical language: explain what was found, what was done, what remains to be done (if applicable), and how to maintain their system.
  
• Order or request required replacement parts, maintain vehicle stock of common parts/tools, ensure service vehicle is clean, maintained and stocked with required supplies.
  
• Work in compliance with all relevant safety standards, environmental regulations (e.g., refrigerant handling per Clean Air Act / Section 608 certification requirements) and company policies.
  
• Provide on-call or after-hours emergency service as needed (weekends, evenings) in rotation.
  
• Support and collaborate with dispatch/office staff to ensure efficient scheduling, parts procurement, billing/invoicing, and follow-up visits.
  
• Identify opportunities for additional service (e.g., indoor air-quality improvements, system upgrade recommendations) and communicate them to management or sales team.
  
• Stay current with product, manufacturer and industry training (new technologies, refrigerants, controls, smart HVAC systems) and apply best practices.
  
• Other related duties as assigned by the Service Manager or company leadership.

To succeed in this role, the ideal candidate will bring:

• Completed HVAC training program or apprenticeship, or equivalent hands-on experience in HVAC service/maintenance.
  
• Valid driver’s license, clean driving record (for company vehicle use).
  
• Certification in refrigerant handling (EPA Section 608 or equivalent) required.
  
• Strong knowledge of HVAC systems (residential and/or light commercial): heating systems (furnaces, boilers, heat pumps), air-conditioning systems, ventilation, ductwork, controls, indoor air quality.
  
• Proficient with diagnostic tools and test equipment (multimeter, gauge manifold, airflow meter, etc.).
  
• Excellent troubleshooting and mechanical/electrical repair skills.
  
• Good communication and customer-service skills: ability to explain technical issues clearly, listen to customer concerns, provide professional work.
  
• Physical stamina and dexterity: ability to lift moderately heavy equipment, work in confined spaces (attics, crawl spaces), work in varied conditions (hot, cold, rooftops).
  
• Ability to work independently in the field, manage time and prioritize scheduled calls and emergency calls.
  
• Commitment to safety, following proper procedures, using PPE, working safely around electrical, gas and refrigerant systems.
  
• Flexible schedule: willing to work occasional evenings, weekends, emergency calls.
  
• (Preferred) Additional certifications or licenses (e.g., NATE certification, state HVAC journeyman license) and experience with smart HVAC controls/IAQ equipment.