Connect Ambassador
OTSI - Object Technology Solutions Inc.
Connect Ambassador
Object Technology Solutions, Inc (OTSI) has an immediate opening for a Connect Ambassador (Kansas City, MO - Onsite)
Major Responsibilities:
- Help create a positive customer experience through customer engagement and providing support to Client Connect staff (Approximately 65% of time spent on average over a one-year period)
- Greet customers and assess needs (20%)
- Effectively answer basic questions (20%)
- Manage human traffic flow within the space (15%)
- Assist customers with payments
- Collaborate with the facility team on escalation-types and resolutions (15%)
- Other duties as assigned to support customer service needs (15%)
- Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors (Approximately 35% of time spent on average over a one-year period)
- Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
- Assist the team as required during extended outage situations (10%)
- Help with the development of workshops/seminars for community and customer groups (25%)
- Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
- Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
- Provide customer education around Client's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable
Skills and abilities required:
- Solid communication and customer service skills
- Self-starter
- Outgoing and personable
- Organized with attention to detail
- Able to work well in a fast-paced environment
- Good judgment
- Knowledge of MS Office Suite
- Works well in team environment
- Professional demeanour
- Flexible and adaptable assignments, priorities, work hours/shift and obligations
- Spanish bilingual skills are an added advantage
Qualifications and experience:
- Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
- Demonstrated experience in working in fast-paced environment.
- Proficiency in working with Microsoft Office Suite
Vacancy posted 6 days ago
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