Guest Services Agent - Worlds of Fun Village

Department: Village Reports To: Village Lead Position Type: Seasonal About the Job Want a summer job where you get to help people and be part of the fun? As a Guest Services Agent at Worlds of Fun Village , you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting environment. Why Work at Worlds of Fun Village? Free park admission Team member ride nights and special events Great experience for communication, problem-solving, and customer service skills What You'll Do Greet guests and help answer questions about the park Check-in/Check-out guests who are staying at the Village Handle transactions accurately and responsibly Listen to guest concerns or feedback and help find solutions Respond to guests in person, by phone, or electronically Maintain a clean, friendly, and welcoming work area Use multiple computer systems to assist guests Help create a positive guest experience every day Assist with restocking the Village store Assist with additional duties as assigned by leadership What We're Looking For Friendly, positive attitude and strong communication skills Comfortable speaking with guests face-to-face and over the phone Ability to multitask and stay calm in busy situations Willingness to work evenings, weekends, and holidays Ability to adapt quickly and problem-solve Comfortable using computers and learning new systems Able to stand for long periods and work outdoors in various weather For restocking the Village Store: ability to lift up to 40 lbs Strong teamwork skills and professional behavior Other Duties Additional responsibilities may be assigned as needed to support park operations. Enchanted Parks is a Smoke-Free, Drug-Free Equal Opportunity Employer. #J-18808-Ljbffr Enchanted Parks