Order Analyst

Order Analyst

Our mission: To ensure critical power is available when the world needs it.

Company overview: Founded in 1953, Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what's possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

Position summary: We are seeking a detail-oriented and analytical Order Analyst to manage and monitor all customer orders that are placed on hold. This role is essential in ensuring smooth and timely order processing by identifying the root causes of holds, coordinating resolution efforts, and reporting on trends and key metrics. The ideal candidate will work closely with Sales, Finance, Operations, and Customer Service teams to drive issue resolution and improve order cycle efficiency.

Duties and responsibilities:

Responsibilities:

Monitor order holds:

• Review all customer orders on hold daily (system or manually flagged).
• Categorize holds by type (e.g., credit, pricing discrepancy, missing data, stock availability).

Root cause identification & escalation:

• Investigate reasons for order holds by collaborating with internal stakeholders (Sales, Finance, Logistics).
• Escalate complex or unresolved holds to the appropriate teams for timely resolution.

Reporting & communication:

• Generate daily/weekly reports summarizing:
• Total orders on hold
• Aging of held orders
• Hold reasons
• Resolution trends and performance
• Share reports with Sales, Operations, and Leadership to ensure visibility and accountability.

Process improvement:

• Identify recurring issues and propose corrective actions or process changes to reduce order holds.
• Support the implementation of improvements in order entry, data validation, and communication flow.

System accuracy & documentation:

• Ensure order status and hold reasons are accurately updated in the ERP system (e.g., SAP).
• Maintain clear documentation and audit trails for held orders and their resolution.

Minimum qualifications:

• Bachelor's degree in Business, Supply Chain, Operations, or a related field.
• 24 years of experience in order management, sales operations, or customer service.
• Experience with ERP systems such as SAP, Oracle, or similar required.
• Proficiency in Excel and reporting tools (Power BI, Tableau, or similar is a plus).
• Strong attention to detail, organizational, and problem-solving skills.
• Effective communication skills for cross-functional collaboration.

Key competencies:

• Analytical thinking and issue resolution
• Process discipline and follow-through
• Strong sense of urgency and ownership
• Ability to handle multiple priorities under tight deadlines
• Clear and proactive communicator

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.