Product Support Specialist
LeadStack Inc.
Product Support Specialist Location: Remote Duration: 4+ Months Possibility of Extension or Conversion: Potential to extend every 4 months Work Type: Remote - After a few weeks of training M-F, you will be switched to a shifted schedule, either Tues-Sat or Sun-Thurs. Their availability should be roughly 9-6 PST for the ramp period and then local time zone from then on. We are hiring a Product Support Specialist to join team. In this role, you'll be at the front lines of safely delivering to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with products. Requirements Become an expert in all products Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates Have 2+ years of experience with high volume product support, preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in products. LeadStack Inc.
$131.04k - $210k
...engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you'll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses...SuggestedContract workWork at officeVisa sponsorshipFlexible hoursAnthropic
New York, NY1 day ago- ...size of the company every year since inception and we are looking to hire in all departments as we scale. Client Support Specialist As a Product Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering...SuggestedFull timeWork at officeRelocation
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New York, NY2 days ago - ...Job Summary To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions...SuggestedLocal area
United States Digital Space LLC
New York, NY5 days ago $70k - $80k
...sales and profitability. Backed by Private Equity, we are on an exciting scale‑up journey and expanding our US team with a Product Support Specialist who will play a key role in supporting our product operations and ensuring a seamless technical experience for our...SuggestedWork experience placementRemote workLiquid Barcodes
New York, NY2 days ago- Product Support Specialist Req number: R8532 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent...SuggestedFull timeWork at officeLocal areaWorldwide
- Tasso, a Seattle-based health-tech startup, seeks a detail-oriented Product Support Specialist to manage customer and patient inquiries, account setup, data entry, and file transfers for the Customer Service team. The role reports to the Director of Customer Service and...
$65k
Job Summary To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions...Minimum wageWork experience placementLocal area- ...started. The latest in the family of Penta products is STRUXI Labor Cost Management, a... ...the STRUXI Labor Cost Management Product Specialist you’ll be the primary resource optimizing... ...implementing and using STRUXI via help center support ticket. Schedule and conduct sessions...Full timeRemote workFlexible hours
- Mercer Advisors is seeking a Product Support Specialist to provide frontline technical and client support across our technology ecosystem. You will be a primary contact for advisors, employees, and clients, handling ticketing, access, and SLA-aligned resolutions. Collaborate...Remote job
- Monograph is seeking a Product Support Specialist to enhance customer engagement by troubleshooting issues and managing feedback. You will perform onboarding, resolve inquiries, and collaborate with our engineering team to improve product experiences. This fully remote...Remote job
- Product Owner Support Specialist The Human Resources section of the Division of Management seeks the services of a Contractor to serve as Product Owner Support Specialist as part of the PSO (People, Strategy & Operations) Information Systems and Compliance (HRIS) team...For contractorsRemote work
- Join to apply for the Product Support & QA Specialist role at Adriel . This range is provided by Adriel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Adriel is a fast-growing SaaS company that gives...Full timeRemote workFlexible hours
$74.53k - $94.4k
...precision and confidence in contested environments. Lyntris supports U.S. and allied defense organizations across every branch... ...and endure long after initial fielding. Job Description Product Support Specialist Full Time Remote The Product Support Specialist...Full timeContract workTemporary workWork at officeRemote work$7.5 per hour
Technical Support Specialist Backed by Battery Ventures, Canaan Partners & ITOCHU, Our Client is a Series C start-up that provides the world... ...complex or unresolved technical issues to Engineering, Product, or other relevant teams while providing complete investigation...Hourly payFlexible hours$63k - $75k
...insights, empowering our clients to make smarter, unbiased decisions. Job Description: Role Overview The Product Specialist is an entry-level product support and enablement role. This role builds product knowledge, supports internal teams with repeatable product questions...Work at officeLocal area- Product Support Specialist This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Luxembourg. This role combines technical customer support, product expertise...Local areaRemote work
- Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our platform. You'll resolve issues, answer questions, and ensure every customer...Remote workWorldwide
- Product Support Specialist At ICwhatUC, we're on a mission to create the world's best real time and self serve experiences. Have you ever felt like you could fix a simple problem at home or on a job if you only had the right expertise to help you along Us too. We're a...Work experience placementFlexible hours
- Symmetrio is recruiting a Clinical Applications Specialist for our customer, a rapidly growing... ...serving as a liaison between end users, product teams, and technical resources. This... ...sessions and provide ongoing education to support successful user adoption. Assess...
- Product Support Specialist As a Product Support Specialist, you will be a key point of contact between our Product, Tech, Customer Success and Sales teams. You will help teams understand and solve product-related questions and issues, while keeping our product knowledge...Local area
$65k - $75k
Product Support Specialist Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student helps them achieve lasting outcomes by prioritizing higher order thinking...Part timeCasual workWork at officeRemote workHome officeWeekend workDay shiftAfternoon shift- Product Support Specialist Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions...Remote workFlexible hours
$60k - $70k
Product Support Specialist - Remote US or Canada About InvestNext Simplifying real estate investment, amplifying opportunity, built to scale. At InvestNext, we're building a connected real estate investment management platform that gives GPs and Investor Relations teams...Remote work$58k - $115k
...account. SBL encompasses liquidity access line (“LAL”), Express Credit Line (“ECL”) and Margin products. We are seeking a high potential SBL Product Support Desk specialist to provide direct support to Financial Advisors, Service Processionals, and Private Bankers...Full timeTemporary workWork at officeMorgan Stanley
New York, NY17 days ago$103k - $125k
...including digital media, philanthropy, consumer products, and innovative business initiatives. At... ...the Role As the Product Solutions Specialist at MrBeast , you are the Builder and... ...critical logistical and execution support to the Integrations and Placement Lead,...Relocation packageFlexible hoursMrBeast
New York, NY3 days ago- ...to generate design documents. Ability to adapt to customers' best practices, coding standards, etc. Committed to delivering work products on time. Good communication skills. Job Location: Primary Location: USOHMAOC01 (ITUSA, Mason - OH USA, CLT) Alternate Location: NA...
TechDigital Group
New York, NY7 hours ago $125k
...Job Description – Product Manager, Alternative Investments Level/Function: Senior Specialist, Product Management Title: Product Manager, Alternative Investments About... ...delivering clear functional requirements that support scalable back-office solutions for broker-dealers...Work at officeBetaNXT
New York, NY3 days ago$175k - $225k
## Product Specialist PDM, AssociateCandidatar-selocations: Madison Ave Corptime type: Tempo Integralposted on: Publicado hojejob requisition... ...of financial models and underwriting criteria in support of the group’s origination activities.* Oversees preparation...Hourly payContract workWork experience placementWork at officeShift workBanco Santander SA
New York, NY1 day ago$79k
...Technical Product Support Specialist We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable...Work at officeWorldwideShift workWeekend workBubble PC
New York, NY1 day ago$140k - $185k
...Job Description Job Description Fund Product Specialist Location: New York, NY Employment Type: Full-Time Estimated Compensation... ...associated with roles focused on the design, positioning, support, and ongoing management of investment fund products. Actual...Full timeCareer Launch AI
New York, NY12 days ago
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