Box Office Manager

Overview

THE BOX OFFICE MANAGER reports to and works under the direction of the Director of Ticket Operations, and in coordination with the Caine School of the Arts, Production Services, and The Office of Events.

THE SUCCESSFUL CANDIDATE will be a service-oriented professional with a bachelor’s degree in a related field, or equivalent experience. The candidate will have excellent communication skills, be willing to adjust to a variety of client temperaments and personalities, have patience and always exhibit a helpful attitude when dealing with clients and patrons, be able to accept and respond positively to direction, and be able to complete projects and job duties independently, on time and with precision.

Responsibilities

General responsibilities include, but are not limited to:

• Manage all aspects of the Fine Arts Box Office.
• Provide excellent customer relations.
• Assist in hiring, training and scheduling all Box Office cashier staff.
• Ensure optimal Arts Box Office coverage.
• Approval of time for hourly employees for Arts Box Office.
• Conduct performance evaluations and recommend merit increases for student workers.
• Balance and file all ticket office reports.
• Prepare ticket office deposits and change funds. Ensure that transactions are reconciled. Process all cash, checks, and credit card sales according to USU and Box Office procedures.
• Coordinate ticket services for presenters or promoters of events in Fine Arts Center venues by creating and managing shows in the Ticketing software.
• Provide ticket sales counts, reports and ticket sales projections to staff and other presenters or promoters.
• Work with the Scheduling Coordinator and input correct Box Office information and fees into the reservation syst for estimates and invoices.
• Attend production meetings as requested to ensure Box Office support necessary for successful events.
• Work with the Director of Ticket Operations to formulate and recommend box office policies and procedures.
• Handle suggestions, changes, complaints and compliments from the public and internal or external clients on behalf of the box office. Report necessary issues to the Director of Ticket Operations and Production Services.
• Coordinate all ticket sales and promotions as appropriate with the marketing team.
• Gather and maintain information on all CCA events and provide information to callers.
• Ensure that the maximum information is captured for single ticket sales.
• Track ticket sales, provide ticket sales projections, and provide various performance reports.
• Keep up to date on all ticketing trends in the Arts.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Four years of experience in box office operations or closely related field; or an associate degree plus two years of experience; or a bachelor’s degree is required.
• Basic accounting skills
• Experience in supporting theatrical, music or other arts-related events

Knowledge, Skills, and Abilities:

• Knowledge and experience with the use of spreadsheets, word-processing and current computer software
• Ability to work as part of a highly motivated team in a fast-paced environment, to analyze situations, and to respond appropriately with minimal supervision.
• Excellent oral, written, and interpersonal communication skill, including the ability to give clear, concise and accurate instruction and handling escalated situations.
• Demonstrated organizational and planning skills
• Demonstrated ability to create and maintain cooperative working relationships with constituents such as faculty/staff, students, volunteers, and patrons of the Arts.

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Advertised Salary

ADA

Fast paced, on feet for events, late nights and working on potential holiday.

The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. 

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. 

*updated 12/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

View email address on click.appcast.io

View phone number on click.appcast.io | Old Main Rm. 401D

1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator

View email address on click.appcast.io

View phone number on click.appcast.io | Old Main Rm. 402D

1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

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U.S. Department of Education

Office of Assistant Secretary for Civil Rights

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*updated 10/2025