Director of Account Management & Client Success

Director of Account Management & Client Success
Remote | Travel up to 25%

Altus Commercial Receivables is seeking an experienced and strategic Director of Account Management & Client Success to lead and develop a team of Account Managers responsible for client retention, relationship growth, and overall client success. This executive leadership role oversees the Account Management function and is accountable for driving client satisfaction, strengthening executive-level client relationships, supporting revenue growth, and creating a high-performing, client-focused culture.

This position is not responsible for managing collections operations or recovery teams. Instead, the Director will lead a team of client-facing Account Managers who serve as trusted advisors to our clients, ensuring exceptional service delivery, strategic partnership development, and long-term account success.

The successful candidate will be a proven leader with experience building and developing high-performing client service, account management, customer success, or relationship management teams. They will possess strong business acumen, exceptional communication skills, and demonstrated ability to strengthen client relationships, improve retention, and drive business growth.

Working closely with Executive Leadership, Sales, Operations, and key clients, the Director will help shape client strategy, identify opportunities for growth, and ensure the Account Management team consistently delivers value and results.

Travel up to 25% is required to support client relationships, strategic business reviews, team development initiatives, and company objectives.

*This is a remote/telecommute position* Essential Duties and Responsibilities
Account Management Team Leadership

• Lead, coach, develop, and inspire a team of Account Managers responsible for managing and growing client relationships.
• Establish clear performance expectations, accountability standards, and professional development plans.
• Conduct performance evaluations, coaching sessions, training initiatives, and career development activities.
• Foster a culture centered on client success, collaboration, accountability, and continuous improvement.
• Guide Account Managers in building strategic client partnerships and identifying opportunities to enhance client value.

Client Relationship Management

• Oversee the strategic management of client relationships across the organization.
• Build and maintain executive-level relationships with key clients and stakeholders.
• Serve as an escalation point for complex client concerns and ensure timely, effective resolution.
• Lead client business reviews and strategic planning discussions focused on client objectives, performance results, and long-term partnership opportunities.
• Ensure consistent, high-quality client experience across the Account Management team.

Client Retention and Account Growth

• Develop and execute strategies that strengthen client retention, engagement, and long-term partnership success.
• Partner with Account Managers to identify opportunities for account expansion, additional service utilization, and revenue growth.
• Monitor client health indicators and proactively address retention risks.
• Collaborate with Sales and Operations to align service delivery with client expectations and business objectives.
• Champion initiatives that enhance customer satisfaction, loyalty, and account performance.

Strategic Planning and Performance Management

• Establish and monitor key performance indicators related to client retention, account growth, revenue performance, client satisfaction, and team effectiveness.
• Utilize data and analytics to identify trends, opportunities, risks, and areas for improvement.
• Provide executive leadership with strategic insights and recommendations regarding client relationships, business performance, and growth initiatives.
• Ensure effective utilization of Salesforce and other business tools to support forecasting, reporting, account visibility, and client engagement strategies.
• Drive process improvement initiatives that enhance operational efficiency and elevate client experience.

Qualifications and Experience
Required

• Proven experience leading and developing Account Managers, Client Success Managers, Relationship Managers, Client Services teams, or other client-facing professionals.
• Demonstrated success driving client retention, relationship growth, customer satisfaction, and business performance.
• Experience managing teams responsible for strategic account management and executive-level client relationships.
• Strong understanding of commercial collections, accounts receivable management, client service, and relationship management best practices.
• Experience developing and executing strategies that improve client engagement, retention, and revenue growth.
• Proficiency with Salesforce, business reporting, and data-driven decision-making.
• Exceptional leadership, coaching, communication, presentation, negotiation, and relationship-building skills.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Ability to travel up to 25%.

Preferred

• Minimum of 10 years of progressive leadership experience within the commercial collections, accounts receivable management, financial services, or related B2B services industry.
• Experience leading Account Management, Client Success, Client Services, or Strategic Account teams within the commercial collections or accounts receivable management industry.
• Experience presenting business reviews and strategic recommendations to executive-level stakeholders.
• Track record of building high-performing teams while improving client retention and revenue growth.

Compensation
Altus Commercial Receivables offers a competitive compensation package with a target total annual compensation range of $200,000-$300,000 , based on qualifications, relevant industry experience, and demonstrated leadership success. Final compensation will be determined based on the position's approved compensation structure.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.