Logistics Claim Operator

Logistics Claim Operator

Contract Period: 3 month (probationary) ~ 12 month pending probationary period

Working Location: Plano, TX 75075

Work Hours: 8:30am ~ 5:30pm CST

Key Responsibilities:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QC reports
• Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse
• Other ad-hoc reporting/investigation

Qualifications & Skills:

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 1+ years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem-solving skills
• Flexibility to work in a fast-paced, team-oriented environment