Technical Services Analyst

Technical Services AnalystWe are seeking a motivated and adaptable professional to join our team as a Technical Services Analyst. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office.Role Overview – Technical Services:Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.Manage work assignments and tasks through a ticketing system.Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.Maintain and update accurate asset records.Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.Develop and implement procedures, policies, and technical solutions to address customers’ AV and VTC requirements.Participate in handling AV and VTC installations as well as hardware upgrades.QualificationsRequired Certifications:Candidates must have a Bachelors Degree and 2+ years of experience. 4 additional years of experience may be considered in lieu of a degree.Security+ Certification.Active TS/SCI clearance with a Poly.Must be able to lift 30 lbs.Must be a US Citizen.Experience providing onsite technical support.1-2 years of experience doing hardware updates.Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.