Customer Service Representative

Customer Service Representative

Eaton's EPG CHD MTL Measurement Technology Limited division is currently seeking a Customer Service Representative. This hybrid position is based at our Houston, TX or Syracuse, NY facilities. Relocation is not provided.

The expected annual salary range for this role is $47000 - $69000 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

The Customer Service Representative will provide sales support for Eaton HAC / MTL customers including channel partners, drive sales activity and provide all forms of pre and post order support. The position entails the use of SAP and Order Center to facilitate order status and will require working with plant personnel to address product questions, issues and shipment status. This individual will manage day-to-day shipping support for the HAC Group through Domestic and International shipping, invoicing, returns, delivery schedules and order updates and provide customer support on orders and shipping to meet customers' expectations.

In this role you will:

• Receive and respond to incoming telephone calls and emails regarding technical help, product application and selection, pricing and standard terms and conditions pertaining to the sale of the products.
• Evaluate all calls and develop sales leads for the outside sales representative assisting with quotations support if needed.
• Liaison and co-ordination with HAC / MTL UK internal departments and other Eaton business unit's entities to ensure accurate information is delivered to the customer on their orders
• Provide all documentation requested by the customers. (Certificate of Conformance, Certificate of Origin).
• Be familiar with competitor's products and prices and continuously increase knowledge of Eaton Crouse-Hinds products and their application advantages to customer needs.
• Perform other Duties as assigned, from order management related functions to quoting.
• Drive on-time delivery by working with manufacturing teams.
• Manage information support required by customers.
• Manage high volume of calls and emails each day.

Additional Information:

Basic (Required) Qualifications:

• Bachelor's degree from an accredited institution OR High School degree AND a minimum of one (1) year of experience in a customer service environment.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1, H-1B, H-1B cap registration, O-1, E-3, TN status, 1-485 job profitability, etc.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Houston, IL or Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• SAP experience
• Experience in a manufacturing environment.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.