Service Advisor

Job description:

JOIN OUR GROWING SERVICE DEPARTMENT TEAM AT GEIS PETERBILT!

Geis Peterbilt is seeking a qualified Service Advisor to join our team! We are looking for a motivated and eager individual with Heavy-Duty service experience to join our growing team. A Great Opportunity for a rewarding career in a growing industry!

As a Service Advisor / Writer, we are looking for individuals who have a strong desire to provide our customers with the highest level of customer service in the industry. Individuals must be capable of working in a fast-paced environment, understanding the importance of customer service, possess strong communication skills, and the ability to work with multiple forms of technology to provide up-to-date information to our team and our customers.

We’ll provide all the necessary training in-house for the specific systems and processes related to the job functions. We want to set you up for success and we do that by giving you the proper training and knowledge from the start. Applicants must have a positive attitude and be able to work well with coworkers - we are TEAM PLAYERS.

Job Type: Full-time

Salary: $55,000 - $65,000 per year plus monthly bonus potential

Location: St Joe, Mo

Shifts: M-F, First Shift

Benefits

Geis Dealer Group offers a competitive benefits package with more than 10 health insurance plan options, including comprehensive family healthcare coverage and support programs, allowing employees to choose the plan that best fits their needs.

• Competitive salary and performance-based earning potential
• Health Insurance
• HSA and FSA options
• 401(k) with employer contribution
• Dental and Vision Insurance
• Paid Time Off
• Paid Training and Opportunities for Advancement

Job Details - DUTIES AND RESPONSIBILITIES:

• Assisting customers in selecting and purchasing the correct parts and services.
• Providing pricing and product information to customers.
• Answering telephones promptly.
• Maintaining customer satisfaction at or above company standards.
• Contributing to departmental production and profitability goals.
• Ability to apply common sense when needed, while staying within Kansas City Peterbilt’s guidelines.
• Perform accurate and complete service write-ups
• Provide accurate documentation for all repair orders
• Provide exceptional communication between the company and the customer
• Provide accurate and detailed estimates of needed repairs
• Utilize all technology available to keep our customers updated
• Responsible for adhering to all warranty policies and procedures
• Ability to navigate websites for technical information
• Must be Ethical and Trustworthy

The ideal candidate needs to be self-motivated and perform all tasks to the best of their ability. The candidate also needs to be motivated to take advantage of all of the online OEM training.

What you need - JOB REQUIREMENTS:

• Some heavy lifting is required
• Promotes and maintains a positive, team-oriented, and customer-focused attitude within the department
• Must be able to demonstrate positive resourcefulness & versatility in a fast-paced, changing priority, environment.

Applicant must be able to pass a pre-employment drug screen.

Geis Dealer Group is an equal opportunity employer. We value diversity at all levels of the organization, and employment decisions are based on qualifications, merit, and business needs.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Service Writer: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Ability to Relocate:

• Saint Joseph, MO 64503: Relocate before starting work (Required)

Work Location: In person

OUR HISTORY Kansas City Peterbilt, now a part of the Geis Dealer Group, has a rich history dating back to its founding in 1975. Originally established as a local Peterbilt dealership in Kansas City, it was acquired by Leon Geis in 1986. Under the Geis family, the dealership expanded its services to include a variety of commercial vehicle solutions. In 2023, the company underwent a significant rebranding, transitioning from "Kansas City Peterbilt" to Geis Dealer Group, which now encompasses Peterbilt, Utility Trailer, PacLease, TRP Parts, Capacity Trucks, Clement Trailers, Extreme Trailers, and Trailstar Trailers. This strategic shift reflects the company’s commitment to providing broader and more integrated services to its customers. The rebranding allows the group to unify its offerings under one cohesive brand while retaining the trusted relationships and high standards of service it has cultivated over decades. Despite the name change, the company remains dedicated to living its core values. This transformation marks a new chapter for the business, aligning its growth and expansion with customer needs, while continuing to honor its legacy in Kansas City and beyond​. CAREERS At Geis Dealer Group, we believe that our success is driven by our dedicated team of professionals. We are always on the lookout for passionate individuals who are eager to contribute to a dynamic and supportive work environment. Whether you're interested in sales, service, parts, or administration, a career with us offers the opportunity to grow, learn, and make a real impact in the trucking industry. If you’re ready to take the next step in your career and be part of a company that values teamwork, innovation, and customer satisfaction, we invite you to explore our current openings and join us in driving excellence forward! Our Mission - Be the Dealer Group of choice in the trucking industry! Core Values We take ownership We do what we say we will We are professional team players We are lifelong learners We find solutions