Customer Service Associate

Job Description - Customer Service Associate


Company Overview


Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer - always at discounted prices.


Position Summary


The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.


Key Responsibilities


- Provide a positive customer experience with fair, friendly, and courteous service.


- Register sales on a cash register by scanning items, itemizing and totaling purchases.


- Resolve customer issues and answer questions.


- Bag purchases when needed.


- Process return transactions.


- Enter price changes and apply discounts or coupons as necessary.


- Collect payments by cash, check, or charge; issue change when needed.


- Verify credit acceptance by checking identification and using credit authorization systems.


- Balance cash drawer by counting cash at beginning and end of shift.


- Maintain checkout operations by following policies and reporting needed changes.


- Maintain a safe and clean working environment by complying with procedures and regulations.


- Contribute to team effort by accomplishing related results as needed.


Required Qualifications


- Friendly and positive attitude.


- Excellent customer service and communication skills.


- Ability to make change accurately; basic math skills.


- Attention to detail.


- High school diploma or equivalent desired.


- 0-1 years of retail experience preferred.


- Ability to adjust schedule, tasks, and priorities to meet business needs.


Working Conditions


- Full-time position, 40 hours per week.


- Standard 8-hour shifts with scheduled lunch break.


- Saturday availability is required.


Compensation & Benefits


- Competitive hourly wage.


- Employee discount.


- Health insurance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

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