Field Operations Technician

Field Ops Tech

Location: Chicago Reports to: Manager of Field Operations

Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providersone rooted in simplicity, reliability, and satisfaction.

Role Overview

Zentro is looking for a self-motivated, detail-oriented, patient problem solver to join our construction / installation team. As one of our Network Construction Technicians, you have a strong understanding of structured cabling, wireless technologies, and construction skills, like to work with your hands and enjoy spending time outside.

Essential Duties and Responsibilities

• Install, terminate, and troubleshoot CAT6 riser and shielded cables on patch panels and RJ-45 modular plugs.
• Route cabling in many different building types through the existing riser closets. Create new pathways for cabling to route from MDF to IDF closets and to the rooftop of buildings by coring and using EMT conduit, sleeves, and PVC.
• Install various roof mount types and wireless radios on each building. Calibrate wireless radios with other team members to create a connection from one building to another.
• Install server racks and equipment in the MDF and IDF closets. Organize cabling using D-rings, O-rings, clamps, cable organizers, etc.
• Be a member to our on-call team one week per month with 24/7 availability for emergency purposes.
• Troubleshoot network outages and service-impacting issues.
• Document completed work, materials used, and site conditions.
• Install network switches and routers.

Qualifications

• Valid driver's license and acceptable driving record. Own and operate an SUV or Truck and be able to transport 500lbs of equipment.
• At least one year experience in a low voltage wiring position.
• Experience in specialized technical courses or equivalent work experience a plus.
• Experienced understanding of CAT5/6 terminations, including using an RJ-45 crimper, punch down tool, cable tester, keystone jacks, modular plugs, patch panels.
• Ability to lift heavy and large objects, climb ladders, and work on tall buildings.
• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment.
• Fiber Splicing (preferred not necessarily)

Compensation

• $25-$31/hour, depending on skill and experience
• Health, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.

Schedule

• M-F 7am-3pm, on-call rotation, and any necessary adjustments as needed
• This is a field work position

Zentro is an Equal Opportunity Employer; employment with Zentro is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.