L3 Application Support Engineer

Itron Empowers Utilities And Energy Providers To Make Informed, Flexible Decisions Through Innovative Technology Solutions

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron's enterprise applications. You will serve as a technical escalation point, mentor peers, and collaborate closely with cross-functional teams to resolve complex issues that impact customers and critical infrastructure.

This role is well-suited for someone who is customer-centric, accountable, agile, collaborative, and motivated by solving complex technical challenges in a mission-driven environment.

Duties And Responsibilities

• Serve as a senior technical escalation point (Level 3) for complex application and platform issues impacting customers in the Utilities & Energy sector
• Diagnose, reproduce, isolate, and resolve advanced software, networking, and system issues across diverse enterprise environments
• Take end-to-end ownership of incidents, managing cases through the full lifecycle in the incident management system with a strong focus on accountability and timely resolution
• Collaborate cross-functionally with Engineering, Operations, Project Management, and Product teams to drive root cause analysis and long-term solutions
• Mentor and coach Application and Technical Support Engineers, sharing troubleshooting methodologies, best practices, and product knowledge
• Become a subject matter expert in Itron applications, developing a deep understanding of how systems function, integrate, and support customer outcomes
• Create and maintain clear, inclusive, and accessible knowledge base and support documentation to enhance customer and internal team success
• Troubleshoot application behavior across operating systems, databases, networks, and RF environments, applying structured and innovative problem-solving approaches
• Communicate complex technical concepts clearly and authentically to both technical and non-technical stakeholders
• Continuously develop skills through self-learning and knowledge sharing, contributing to an agile and innovative support organization

Required Skills & Experience

• 5+ years of experience in a technical or application support role supporting enterprise software products
• 2+ years of hands-on experience working with UNIX/Linux environments; scripting experience is a plus
• 2+ years of experience supporting Java-based applications
• 2+ years of experience with client/server architectures and relational databases, including understanding schemas, database structures, and writing SQL queries
• 1+ year of experience with networking fundamentals, including packet flow analysis and TCP session establishment
• Experience supporting SOAP and Web Services
• Experience troubleshooting software in enterprise environments with a strong customer-first mindset
• Demonstrated ability to manage multiple priorities effectively while maintaining high quality and attention to detail
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams and geographies
• Proven ability to put customers first, act with integrity, and follow through on commitments
• Experience mentoring or supporting the development of other technical professionals
• Two- or four-year technical college degree or equivalent practical experience

Preferred Skills & Experience

• Experience supporting RF networking or wireless technologies
• Background working with networking, security, or wireless technology platforms
• Experience in Utilities, Energy, or other mission-critical infrastructure environments
• Familiarity with incident, problem, and change management processes
• Demonstrated ability to proactively identify opportunities for process improvement and innovation
• Comfort working in hybrid or distributed team environments with a collaborative, inclusive approach

Benefits Info: This Position Also Includes A Competitive Benefit Package Including; Financial, Social, Health And Wellbeing Programs, Paid Vacation, 401k Matching, Employee Stock Purchase Program, Hybrid Work Schedule, And More!