Customer Service Representative

Job Description

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.

Qualifications

Competencies:

• Proven superior customer service skills
• Accuracy ability to process requests with minimal errors
• Excellent written and oral communication skills
• Excellent time management skills
• Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department's team goals
• Demonstrated strong business acumen and understanding of PRS Business goals
• Ability to manage multiple priorities and be results oriented
• Excellent analytical and problem solving skills
• Accepts accountability and demonstrates good business judgment
• Strong PC skills including proficiency in Word and Excel

Education and Experience:

• College degree preferred or relevant experience
• Strong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledge
• Knowledge of Chubb PRS systems a plus
• Knowledge of the PLS system a plus
• Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not required

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 18453
• Business Unit United States
• Legal Employer ACE American Insurance Company
• Posting Date 03/11/2025, 06:31 PM