Supervisor, Customer Service Field

Job Description Supervises employees performing field customer service work. Job Description Supervises employees performing field customer service work. Responsibilities Key Duties and Responsibilities Direct employees in daily operations of field customer service activities including but not limited to: Prioritizing orders/scheduling work force Turn-ons/turn-offs Meter changes Gas leakage detection Working outages Advise and assist customers, contractors, city/county/state officials, dealers, plumbers, employees, and others with information including but not limited to: Code interpretation and compliance Pipe sizing Venting and ventilation requirements Proper installation of appliances Meter location Investigate major incidents including leaks, fires, explosions, and/or asphyxiations where natural gas may have been a factor. Assist local fire officials with their investigations. Conduct safety meetings and training sessions. Compile, prepare, and/or verify information including but not limited to: Customer service summaries Accident/injury reports Employee documentation Customer correspondence Data gathering of technician/contractor production Regular and reliable attendance is required in performance of job. Employee may be required to perform additional duties as assigned. Qualifications Education Requirements Experience Highschool Degree Preferred In addition to education, this role typically calls for seven to ten years of relevant experience. (Minimum of five years’ relevant experience is required). Previous leadership experience is not required. Experience performing customer service field functions. Working knowledge of company and governmental operating/safety policies and procedures related to customer service activities. Demonstrated ability to investigate and analyze incidents involving customer complaints, fires, explosions, or asphyxiations. Experience in use and function of tools and equipment applicable to position, including accessing computers. Experience with the application of basic math. Demonstrated ability to prioritize and meet deadlines with manpower shortages or emergency situations. Experience interacting, advising, training, and communicating effectively. Demonstrated ability to develop information and make presentations. Demonstrated ability to research, compose, and compile reports, and correspondence. Experience reading and interpreting technical information including governmental rules and regulations, equipment specifications, building code manuals, and company operating and customer service manuals. Demonstrated ability to supervise, lead, or delegate work assignments; educate and promote Technician skill set levels; oversee Contractor performance. Demonstrated ability to read and write fluently in English. Licenses and Certifications Required applicable driver's license Required CDL eligible in Kansas - must obtain CDL within 6 months Additional Requirements Preferred CDL in Oklahoma and Texas Mobility to travel in office surroundings and around job sites out-of-doors. Able to assist customer service field employees in performance of routine and/or emergency activities. Operate tools and equipment required. Communicate and/or exchange information or instructions utilizing two-way radios. Visual ability sufficient to perform job duties. This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion. About Us ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers. Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states. Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other. ONE Gas has great benefits! Here are just a few: Medical/Dental/Vision packages that fit your family's needs. Paid Time Off 401(K) plan that is 100% matched up to 6%. Profit Sharing contributions may also be made under the 401(k) Plan. Paid Parental Leave. Basic and Optional Employee Term Life Insurance. Education Assistance and Tuition Reimbursement. The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply. ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class. #J-18808-Ljbffr ONE Gas