Engineer II- Technician Network

Engineer II-Technician_Network

Position Count- 3

Location:  The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune
Shift : US Aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary
Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change. Technicians are expected to resolve 80% or more of all incidents assigned to them, without requiring escalation to higher level resources.

Roles and Responsibilities

• As the primary intake and incident management team supporting clients, technicians are expected to conduct all business communications in English including verbal and written. 
• Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow. Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.
• Technicians will have seat adherence requirements and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.
• Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.

• ­Bachelors degree focusing on IT, Network Engineering, or other related studies.

• Demonstrated experience working in an enterprise network operations center (NOC) or equivalent environment, providing remote troubleshooting, administration, support, and implementation of networking technologies.
• Associate level knowledge of core networking features and functionality including TCP/IP addressing, routing, switching, VPN, SDWan, and wireless access points.
• Demonstrated understanding of network redundancy and fault tolerance mechanisms such as HSRP, VRRP, etc.
• Have or will obtain within 120d of hire, relevant associate-level certification (CCNA or equivalent).

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.