Executive Dining Communications Specialist

Job Description The Executive Dining Communications Specialist is the crucial point of contact between Planning and Operations. They own change communications and updates, drive on‑time, error‑free execution, and manage formatting and printing of menus and signage. They coordinate Rockefeller Client Center–wide communications and announcements, and provide project support as needed. Job Responsibilities Serve as the single point of contact between Planning and Operations for all change updates and confirmations. Handle last‑minute and urgent requests in real time; prioritize, assign, confirm handoffs, and elevate risks as required. Coordinate and maintain a clear communication cadence for announcements. Oversee formatting and printing of menus and signage, ensuring brand consistency and timely delivery to service locations. Monitor communication channels and relay only critical, actionable updates to support seamless operations. Ensure service quality standards are met for a best‑in‑class client experience. Oversee daily service plans and delegate assignments. Uphold JPMC Client Dining standards for service, appearance, and conduct; promote positive public and employee relations. Foster teamwork and a positive work environment within Client Centers. Resolve guest complaints and issues, escalating to the General Manager as needed. Seek process improvements to enhance quality and outcomes. Required Qualifications, Capabilities, and Skills Three or more years of fine dining and/or luxury hotel experience. Commitment to excellence in all aspects of service and operations. Passion for food and hospitality, driving superior guest experiences. Strong computer skills and knowledge of Microsoft Office 365. Preferred Qualifications Three or more years of management experience, preferably in a multi‑outlet establishment. Benefits JPMorgan Chase offers a competitive total rewards package, including base salary based on role, experience, skill set and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, based on individual achievements and contributions. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Equal Opportunity Employer JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr JP Morgan Chase