Guest Service Representative

** Join Our Pack! Front Desk Receptionist - Barkers Hotel & Purrington Inn **

Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn , a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly.

This is more than just a receptionist role- you'll be the heartbeat of our customer experience , helping pets and pet parents feel at ease from the moment they walk through the door.

** What You'll Do:**

Client Interaction

• Greet clients and pets with warmth, professionalism, and a smile-in person and on the phone

• Answer questions about our services (boarding, daycare, grooming-you name it!)

• Schedule reservations and appointments using our management software

• Guide pet parents through smooth check-in/check-out procedures

• Update and maintain pet medical and vaccination records

Administrative Duties

• Keep client and pet records organized and accurate

• Process payments (cash, card, and digital) and issue receipts

• Prepare and file intake forms and boarding agreements

• Respond to emails and inquiries promptly-or forward to the right team member

Facility Support

• Communicate pet care details to our amazing kennel and grooming staff

• Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared

• Keep the lobby tidy, welcoming, and safe for both pets and people

• Help manage front-desk supplies and retail pet product inventory

** What Makes You a Great Fit:**

• Excellent communication skills (verbal & written)

• Super organized and able to juggle multiple tasks with a smile

• Calm under pressure and in high-energy environments

• Kind, compassionate, and patient with both animals and their owners

• Reliable, punctual, and team-oriented

** A Few Physical Requirements:**

• Comfortable being on your feet-standing, walking, sitting-for extended periods

• Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)

• Ok with barking, meowing, and the occasional furball or flying fluff

** Schedule & Availability:**

• Must be flexible to work weekends, holidays, and during peak seasons

• Shifts may vary depending on business needs

** Your Background:**

• High school diploma or equivalent (required)

• 1+ year of receptionist or customer service experience (preferred)

• Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!

• Comfortable handling cats and dogs of all shapes, sizes, and sass levels

• Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus

** Perks & Benefits:**

• Competitive pay

• Medical, dental, and vision insurance

• Paid vacation and sick days

• 401(k) plan

• Generous employee pet discounts (your pets will thank you!)

** Sound like a paw-some fit?**

If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you!

‍ Current associates, please apply via Workday > Jobs Hub > Browse Jobs.

Barkers Hotel & Purrington Inn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees-veterans and individuals with disabilities included.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com