Guest Service Agent

Job Description

Job Description

Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!

Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.

We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.

Duties & Functions:

• Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service
• Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.
• Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.
• Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.
• Post any premium upcharges along with deposits due prior to check in.
• Responsible for clearing/settling daily departures and settling open folios
• Working alongside housekeeping to meet both owner and guest needs.
• Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations
• Identify repeat guests/VIPs, their preferences and reservation notes.
• Attend and participate in daily stand-up meeting.
• Must print and settle end of day paperwork and adhere to accounting procedures
• Be prepared for all other duties assigned.

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required
• College Degree in Business, Hospitality, or Related field preferred
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork