GenAI Engineering Project Manager, Customer Systems

GenAI Engineering Project Manager, Customer Systems

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection. We are seeking a highly experienced and technically adept Engineering Program Manager (EPM) to drive our most critical Generative AI initiatives. You will be the execution leader, orchestrating the end-to-end delivery of complex GenAI systems—from foundational model research and data pipeline creation to high-scale production deployment. This role requires deep technical fluency in the GenAI stack, exceptional dependency management skills, and a proven ability to manage risk, cost, and schedule in an ambiguous, fast-moving technological landscape. If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solutions for multiple other complex business challenges. In this role, you will drive complex cross functional programs to achieve organizational goals. You'll own the program timelines and facilitate meetings across different teams. You'll unblock teams to deliver at speed and ensure that right quality criteria are met across the board. You'll help achieve business outcomes within time.

Minimum Qualifications:

• 10+ years of progressive experience in technical program or project management.
• 3+ years of hands-on experience managing programs specifically within the Machine Learning, Data Science, or Generative AI domain.
• Deep conceptual understanding of the Generative AI architecture (LLMs, Embeddings, Vector Databases, RAG).
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.
• Experience in leading programs in waterfall, scaled agile and agile mode along with using tools to track the entire progress

Preferred Qualifications:

• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills as well as strong organizational skills.
• Ability to juggle and complete multiple tasks
• Excellent leadership and influencing skills
• Proficient at managing multiple global efforts simultaneously
• Able to fit in well with a team, understand capabilities and priorities
• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
• Engineering/ Technical background preferred

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.