Consumer Sales Representative

Consumer Sales Representative

Grow with US! Competitive wages, no weekends, and no holidays!

The Consumer Sales Representative plays a critical role in driving revenue for Individual Administrative Services (IAS) by engaging prospects, educating them on individual insurance solutions, and closing sales. This position blends consultative sales with high-touch customer engagement and is responsible for converting inbound leads, responding to quote requests, and supporting escalations that impact sales outcomes.

In this fast-paced contact center environment, you'll handle inbound calls, chats, and online inquiries while actively identifying customer needs, presenting solutions, and guiding prospects through enrollment.

The hours for this hybrid position will be 10:30 am-7:00 pm, M-F. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today.

Key Sales Responsibilities

• Develop expert-level knowledge of IAS products, services, and benefit designs to confidently position and sell solutions
• Consistently meet or exceed Contact Center sales KPIs and performance metrics
• Manage high-volume inbound sales calls and digital inquiries from prospective customers
• Educate prospects on dental insurance products and close sales using a consultative selling approach
• Follow up with prospects to overcome objections, provide additional information, and complete enrollment
• Leverage CRM and sales tools to track leads, manage pipelines, and support conversion efforts
• Identify upsell and cross-sell opportunities where appropriate
• Support internal agents and external partners with sales-related inquiries and referrals
• Participate in team meetings, sales coaching sessions, and performance reviews

Education/Experience/Personal Requirements

• High school diploma or equivalent with two years of sales related business experience
• Sales and inbound/outbound contact center experience preferred
• Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months (Delta Dental will facilitate process and provide study time)
• Computer skills, including experience with MS Office Suite applications
• Ability to actively listen and understand information to direct consumers to appropriate product
• Ability to communicate information clearly and confidently to assist customers as needed
• Strong interpersonal, written and oral communication skills
• Self-motivated and directed
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Must be well-organized and attentive to detail
• Persuasive selling skills with strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to operate a computer keyboard, mouse and to handle other computer components

Why Join IAS?

• Direct impact on business growth and customer acquisition
• Structured training and support to obtain insurance licensing
• Collaborative sales culture with opportunities to build a long-term career

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.