Operations Coordinator

Job Title: Operations Coordinator Supervisor Operations Manager

Department: Operations Classification status Full-Time; Exempt Holidays, Nights and Weekends Required

Salary Range: $46,000-$48,000 Hire Date ASAP

Center on Halsted is the Midwest’s largest LQBTQ+ community center, providing a vast array of programs and services designed to advance Chicago’s Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) and allied community. Center on Halsted helps create a thriving community by adhering to our five values.

• Community

• Diversity, Equity, Inclusion and Belonging

• Authenticity

• Accountability

• Mutual Respect

Vision: A thriving lesbian, gay, bisexual, transgender and queer community, living powerfully in supportive, inclusive environments.

Mission: Center on Halsted advances community and secures the health and well-being of the LGBTQ people of Chicagoland.

Essential Functions: Be a proactive member of the operations team at Center on Halsted (COH), the largest Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Community Center in the Midwest. Ensure that the daily activities, events and meetings of the Center run smoothly. Identify, resolve and effectively communicate foreseeable operational problems, particularly infrastructural issues. When needed, provide coverage for first floor reception during daily lunch breaks and when additional support is needed. Assist with the setting up of events, including assisting with arranging furniture, checking out equipment and setting up AV systems. Respond to hostile clients and emergencies. Demonstrate cultural competency when interacting with members of the LGBTQ community. When needed, effectively converse with other staff to ensure that programs and services are successful. Monitor the performance of and coach the contracted cleaning company, reception, and contracted security. Promptly complete assigned daily activities and directives. Prioritize projects. As needed, complete required paperwork. Ability to work independently is crucial. Able to respond to building alarm calls overnight required.

Job Description

Building Maintenance and Routine Duties:

• Inspect and maintain the overall appearance of the building and grounds; ensure that the building is clean and safe at all times; provide direction as needed to reception

• Regularly visit the public spaces in the building; autonomously address security, cleaning and maintenance issues as they arise; report issues in daily report

• Complete morning and closing checklists and other assigned projects; return completed checklist forms to the Director of Operations

• Monitor the performance of the contracted cleaning company and coach as needed

• When necessary, conduct minor fixes and repairs to damaged areas throughout building and grounds, including some relevant equipment at COH

• As needed, setup and conduct post-cleanup for scheduled venues at COH, such duties can include the following: deliver refreshments and food; setup and take-down of bars; move, arrange, and/or remove furniture; setup and take down of AV equipment; general cleaning duties; review of inventory of items used for event; inspect the space of the event for damaged areas; organize and clean areas, etc.

• Learn and then, demonstrate how to setup and use AV equipment, theatre equipment, gym equipment, and technology including ability to setup laptops, transfer computer files as well as building tasks, e.g. maintaining the gray water system; ability to work without supervision is essential; when necessary, train other staff on these tasks

• Work as receptionist during staff breaks or for a shift when coverage is needed.

• Other duties as assigned

Communication Duties:

• Maintain positive communications with other COH personnel and individuals and/or their respective organizations; ensure successful communication with other invested stakeholders, such as individuals/organizations that are interested in renting space at COH

• As needed, evaluate, prioritize, respond to, and follow up with the requests of relevant stakeholders so as to (1) ensure successful customer satisfaction, and (2) ensure that all relevant policies at COH are adhered to

• Communicate relevant problems clearly and succinctly, particularly infrastructural problems, to other operational staff (such communication will include sending effective emails and by noting them on a “punch list”); as appropriate, take corrective actions to address such problems

• When necessary, communicate with the contracted cleaning company’s administrative designee(s) and/or staff members, along with the operations staff at COH, in order to address and resolve any problems as they relate to the provision of successful cleaning services. Constant communication with Security staff as needed

• Communicate to staff and the patrons at COH relevant policies

Duties Related to Responding to Critical Incidents :

• Center on Halsted is a trauma informed organization that provides services to clients with, at times, severe behavior and impulse control issues. Applicants must be able to create healthy boundaries and work with patrons who have experienced severe trauma.

• As they occur, respond to hostile clients and/or other emergencies; at times, participate in mediation meetings with suspended individuals; coach new security staff and ensure expectations are met

• Be knowledgeable about general building systems and precautions (plumbing, fire, mechanical and electric); when necessary, execute and lead building evacuation procedures; assist with monitoring burglar and fire alarm after hours

Ensure Center clients and patrons adhere to In-Center Commitments (code of conduct)

Skills/Qualifications

• Action Oriented – enjoys working hard and looks for challenges; able to act and react as necessary, even when limited information is available; not afraid to take charge of a situation;

• Personal qualities of integrity, credibility and commitment to the mission of Center on Halsted

• Flexible and able to multi-task; can work in ambiguous, fast-moving environment, while making sure that the objectives for the day are achieved

• Lesbian, gay bisexual, transgender sensitivity; should be able to act in a culturally competent manner when interacting with diverse clientele

• Strong written and oral communication skills – ability to identify and communicate clearly and succinctly when necessary

• Ability to lift no more than 50 pounds required; position frequently requires lifting or carrying objects that weigh up to 25 pounds and occasionally more

• Ability to climb ladders and utilize lifts for certain tasks

• Handyperson skills strongly preferred

• Bilingual skills (Spanish / English) desirable, but not required

Work Week

This full time position requires a 40 hour minimum work week but may exceed 40 hours on occasion. Flexibility is required; shifts are often 8a-4p or 2p-10p but vary depending on our needs. Nighttime, weekend and Holiday shifts are required. This position is generally scheduled for five days weekly, contingent on needs.

Disclaimer

This job description is not a comprehensive list of all of the possible job-related responsibilities, tasks and duties that are required of this position, and further, Center on Halsted reserves the right to change as it sees fit any and all of the employee’s responsibilities, tasks and duties.

Application Instructions

Apply to the following website: Please address the following questions (cover letter not required):

1. Describe how you manage stress while at work.

2. What is your approach to engaging individuals that are not following the rules?

3. Please describe a time when you took a proactive approach and led a successful big or small project.

Our priority is to create an inclusive and affirming environment for all our team members and for anyone who visits the Center on Halsted. How have you created an inclusive and affirming environment in previous positions?

Equal Opportunity

Equal Opportunity Employer: Center on Halsted hires the most qualified candidates without regard to any person’s race, color, sex, gender identity, gender expression, age, religion, disability, national origin, ancestry, genetic information, sexual orientation, marital status, parental status, pregnancy, military discharge status or source of income.