Claims Technician - State National

Join Us And Play Your Part In Something Special

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

Essential Functions:

• Set up claim files by obtaining information via phone, fax or email from clients or borrowers
• Assign an appraiser in the system for each claim received
• Receive appraisal information for claims filed
• Handle re-titling for total loss, theft and skip claims
• Responsible for keeping track of total loss and skip recovery inventory on Excel spreadsheets
• Keeping total loss procedures current based on state mandates.
• Prepare departmental invoices for payment and obtain approval from manager for payment
• Provide clerical support to the Department
• Good Customer Service skills

Core Tools & Systems

• Microsoft Excel
• Document scanning and upload tools
• Email and internal communication platforms
• Invoice and payment tracking systems

Minimum Qualifications

• 1+ year of clerical or administrative experience
• Proficiency in Microsoft Excel (tracking and reporting)
• Strong attention to detail and organizational skills
• Effective communication with internal and external partners

Preferred Skills

• Claims processing or auto title experience
• Knowledge of total loss and skip claim terminology
• Ability to manage multiple tasks efficiently

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.