Budtender/ Driver

Job Description

Job Description

• Greet every guest as they enter the store; assist in making informed purchasing decisions by providing product education, guidance and professional advice about products based on their needs, preferences, and budget.

• Maintain a pleasant and welcoming environment for all guests, answering their questions and addressing any concerns.

• Mets/Exceeds daily and monthly sales goals as set by management to drive sales revenue and earn monthly commission.

• Ensure the sales floor is adequately stocked and maintain an updated inventory of products.

• Demonstrate a comprehensive knowledge and understanding of cannabis-related products, health and wellness and effectively communicate product features and benefits to guests.

• Build and maintain relationships with regular clients, ensuring a high level of satisfaction every time.

• Utilize sales technology, such as the point-of-sale system, to process client payments accurately.

• Adheres to compliance systems by verifying guests’ identification, follows security protocols, proper cash handling and management procedures and ensures proper packaging and labeling of products.

• Stay familiar with inventory management system and utilize it to avoid oversight and maintain accurate records.

• Provide accurate sales reports as required by local government regulations.

• Follow standard operating procedures for opening and closing the dispensary, guest check-in procedures, security measures during product delivery, inventory tracking and tracing, and product quality assessment.

• Follows all Company policies and procedures, as well as the dispensary’s compliance with safety, security, and inventory, local, state and federal laws and regulations as it applies to the cannabis industry.

• Take responsibility for handling product recalls and emergencies, particularly in cases of defective products in accordance with Company standard operating procedures and guidance of management.

• Maintain Company Operating and Visual standards: ensuring store exterior, sales floor, back-office, etc. are clean and presentable, and all systems are working, immediately reporting any/all issues to management.

• Full participation in Company’s training and development program to learn and improve skills and productivity as requested by management.

• Maintains knowledge of all computer and technology systems and software (e.g. registers, inventory management, delivery system, etc.).

• Completes special assignments and other tasks as assigned, including assisting team members as needed.

Delivery Driver Job Duties :

·       As the face of NYCCE, maintain a neat, clean appearance, a friendly and outgoing demeanor, always ready to greet guests/clients, answer questions and offer assistance to patrons regarding our products and services. 

·       Follows NYCCE delivery protocols and Standard Operating Procedures to ensure driver, customer and vehicle safety and security (including inventory and assets).  

·       Safely and efficiently completes on-time scheduled deliveries of cannabis products directly to customers using a company-owned vehicle, while ensuring compliance with all state and local regulations, including verifying customer’s identification, age, and securing signatures. 

·       Properly utilizes technology platforms to track inventory, provide on-demand customer support, delivery updates and real tracking to customers. 

·       Regularly and proactively communicate with Dispatch & Fulfillment Specialists (and management team) regarding delivery order and route management, customer issues, customer feedback.  

·       Ensures compliance with all Company policies and procedures as well as the dispensary’s compliance with security, inventory and local and state regulations. 

·       Ensures compliance with NYCCE Visual Standards: maintain a clean and organized company vehicle, store exterior, sales floor, back-office, etc. are clean and presentable, sales floor stock replenishment. 

·       Maintains knowledge of all computer and technology systems and software (e.g. registers, inventory management, delivery system, etc.). 

·       Full participation in Company’s training and development program to improve skills and productivity as requested by management. 

·       Completes special assignments and other tasks as assigned, including assisting team members as needed.