Senior Operations Manager

Job Description

Job Description

Sparks, NV | USA Parkway | Second shift

Sunday-Wednesday | 4:00 PM-2:30 AM Pacific Time

Shifts end the following morning. The final shift ends Thursday at 2:30 AM.

Reports to: Senior Director of Operations or Director of Operations, based on site structure

Full-Time

About the Opportunity

Tellworks Logistics, a leading provider of warehousing and supply chain solutions with operations across the United States and Puerto Rico, is seeking an experienced hands-on Senior Operations Manager for our West Coast Distribution Center (WDC) in Sparks, Nevada.  

Why join Tellworks

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Opportunities for career growth and advancement

Job Responsibilities 

• Lead assigned warehouse operations, from receiving and put-away through fulfillment, shipping, and returns.
• Coach managers and supervisors, set clear expectations, and build team accountability.
• Align staffing and labor with workload, capacity, and customer priorities.
• Use performance data to improve service, productivity, quality, and labor costs.
• Reinforce safety, housekeeping, and consistent operating procedures.
• Partner with HR, Inventory Control, Transportation, IT, and Maintenance to resolve issues and support execution.
• Lead improvement projects and communicate results, risks, and recovery plans to site leadership.

Skills and Qualifications 

• 8 or more years of progressive leadership experience in a high-volume warehouse or distribution operation.
• Experience across receiving, put-away, shipping, transportation coordination, inventory management, and returns.
• A record of developing leaders, managing labor, and improving operational results.
• Strong analytical, communication, and decision-making skills, plus WMS and reporting experience.
• Lean Six Sigma or continuous improvement experience preferred.

Work environment

This role combines planning and reporting with regular warehouse floor leadership. Essential duties include standing and walking for extended periods, with or without reasonable accommodation. Extended hours may be required based on business needs.