Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Raleigh - NC Replies within 24 hours Simple IRA Health insurance Bonus based on performance Opportunity for advancement Paid time off Licensing reimbursement Training & development Flexible schedule Competitive salary

ABOUT OUR AGENCY

I opened my agency in 2013 and lead a team of seven with a strong purpose behind what we do. Before becoming an agent, I worked in Yellow Pages sales. After a serious accident in 2006 that required three surgeries and months away from work, I experienced firsthand how important proper insurance education truly is—and how often people don’t receive it. That experience shaped my mission as an agent to make sure customers fully understand their protection and are never left in the dark. Outside of the office, I enjoy adventure and trying new things—I’ve reeled in a 110-pound tuna in Hawaii and even gone skydiving. That same drive and determination shows up in how I lead and grow my agency. For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our office culture is supportive, growth-oriented, and centered around making a real difference. We’re currently looking to add multiple team members who want to grow with the agency, build meaningful careers, and be part of a team driven by purpose and opportunity.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Amanda Hagood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation $50,000.00 - $75,000.00 per year Benefits Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr Myagentamanda