Member Service Representative (MSR)

Member Service Representative (MSR) CME Federal Credit Union • Columbus, Ohio • Customer Service About This Position At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Place awards, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive: 4 weeks of paid time off each year 11 Paid holidays every year 401(k) match of up to 6% Career advancement opportunities A strong health and wellness program with health and financial rewards Annual Mental Health Day Annual bonus potential Strong work/life balance Pet bereavement leave And so much more! A financial institution in central Ohio, CME Federal Credit Union was started by the local heroes of our community – City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Everything we do has just one mission, to offer strong financial solutions! Equal Employment Opportunity Statement CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Responsibilities Provide outstanding service Build strong relationships with members and co-workers Assist members with new and existing memberships, deposit accounts, and account maintenance Uncover and suggest financial services to meet the member’s needs Take initiative and find solutions Assist members on the teller line as needed and accurately perform member requests Qualifications We are looking for a friendly, approachable, and empathetic individual with strong listening skills. The ideal candidate is internally motivated, a problem solver, and passionate about helping people. Attention to detail, adaptability, and flexibility are essential. At a minimum, a high school diploma or equivalent is required, along with at least 1 year of consistent service, sales, and/or cash handling experience. Financial institution experience is preferred. Do you have what it takes to be a financial hero? If so, apply today! #J-18808-Ljbffr