Lead, Product Development

Lead, Product Development Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Celebrity Cuises Product Development team has an exciting career opportunity for a full‑time Lead, Experience Development reporting to the Manager, Experience Development. This position will be working onsite from Miami. Position Summary: The Lead, Experience Development serves as the Product Owner for guest experiences, shaping the future of Silversea by transforming product vision into high‑quality, guest‑centric journeys. The Lead partners with cross‑functional teams to define, prioritize, and deliver innovative concepts across ships and/or destinations — ensuring every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise. Based in Miami, FL, reporting to the Manager or Senior Manager of Experience Development, the Lead will oversee the day‑to‑day development, execution, and delivery of new concepts, experiences, activities, programs, and excursions for Silversea. They are responsible for translating the product vision into a seamless, thoughtful, and intuitive guest journey, while driving cross‑functional workstreams to execute every sensory touchpoint flawlessly — considering everything a guest needs, sees, tastes, hears, smells, and touches. The Lead must champion the guest experience in all they do, ensuring that products are operationally, technically, and financially feasible. They will lead effective workshops, craft detailed presentations, and develop compelling cases to influence critical decisions, align stakeholders, and foster collaboration with partners. The ideal candidate combines creative thinking with critical analysis and problem‑solving skills, demonstrating strong leadership and relationship‑management abilities. They are comfortable navigating complex topics, even those in which they may have limited prior experience, and thrive in an iterative environment where flexibility and resilience are essential to success. Essential Duties and Responsibilities: Take approved concept strategies and business cases and own them through launch — breaking them into detailed, actionable plans and driving cross‑functional execution to achieve the north star vision. Lead all aspects of experience ideation, development, documentation, and execution with cross‑functional partners including Design, Operations, F&B, Entertainment, Onboard Revenue, Revenue Management, Marketing, Finance, Procurement, Legal, and more. Create guest experience briefs and playbooks (in the form of detailed presentations) outlining the detailed guest journey and direction on each component needed to bring the vision to life. Serve as the primary source of the product vision and requirements for leadership, partners and stakeholders, ensuring they have a deep understanding of the intended guest experience. Partner with cross‑function teams to define the requirements needed to deliver the ambition and ensure every need to support the experience is being accounted for throughout development and execution. Work with partners to assess the operational, technical, and financial feasibility of the product, identify solutions to address any feasibility challenges, and drive the forums and material creation to gain alignment on the way forward. Identify opportunities throughout the development process to further the products being created. Lead the documentation, review, and approvals of briefs and any support material throughout the development process. Understand and deliver to the project management framework such as communicating changes and updates or priority shifts to cross‑functional teams while keeping direct management up to speed on progress with regular proactive check‑points. Work closely with operations and design teams on run‑of‑show events to showcase programming and ensure the guest experience will be delivered in line with the product vision. Collaborate with Marketing, Public Relations, and Revenue Management to ensure the latest information is accurately depicted in the brand’s communication and systems. Establish startup plans and training materials to ensure each concept/experience is flawlessly executed. Track and monitor startup plans by developing training materials, SOPs, or playbooks to ensure each concept/experience is flawlessly executed onboard our ships. Ensure onboard and onshore product delivery is consistent with the vision and playbooks of new products. Own and manage the product and experience audit and post‑delivery success monitoring of new products and experiences. Lead the efforts to ensure the product standards, practices, and experience design guidelines of the product are consistent across the brand. Define success criteria for products and experiences and coordinate post‑delivery audit of the product through metrics and KPI. Willing to travel up to 20% of time onboard ships or shipyard. Support the process and governance for guest‑facing product changes in line with the Operational Excellence standard assigned to Product Development. Responsible for all aspects of personnel management (e.g., hiring, training, and development) of direct reports, if any. Enhance and evolve the Product Development team direct reports, if any, by coaching and developing the required skills, roles, and responsibilities needed to concept and execute experiences for the brand. Qualifications, Knowledge and Skills: Minimum 2 to 3 years in a product, design or other similar role developing physical products or customer experiences required. Experience working with Architects/Designers/Creative & Innovation Consultants a plus. Experience in the travel industry a plus. Proven track record of success in fast‑paced environment with demanding timelines. Experience developing products grounded in strategies driven by consumer insights. Ability to effectively communicate across a large ecosystem of partners and builders, spanning product definition, design and construction. Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company. Ability to assemble, lead and influence cross‑functional teams to execute against a vision. Ability to craft and tell a compelling and influential story for partners and collaborators. Ability to document and package detailed operational requirements and experiences. Obsessive attention to detail and follow‑through – every detail matters. Ability to find answers and propose initiatives and solutions on your own – a self‑starter. Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships. Ability to creatively problem‑solve and drive ideas into action, with a positive outlook and willingness to take personal initiative. Methodical in research, order, prioritization, and implementation. Ability to travel up to 20% of the time. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. No immigration sponsorship offered. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. #J-18808-Ljbffr Royal Caribbean Group