Customer Success Coordinator

Job Title

Develop and maintain strong client relationship throughout the customer lifecycle

Basic knowledge of platform system and tools

Provide best practices to clients

Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly

Lessons learned are identified and shared with the relevant teams

Engage with customer to promote software adoption and onboarding strategies

Provides renewal sales quotations and responds to requests for proposals

Manage book of business

Minimum Knowledge, Skills and Abilities Required

Experience:

Requires 0 to 2 years of related experience

Requires a bachelor's degree

Must have excellent analytical and problem solving skills

Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

Computer/Technical:

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

Demonstrate ability to learn and understand basic office software applications

Salesforce experience is a plus

Other Skills:

Excellent verbal and written communication, organization and follow up skills

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

Ability to work effectively within a fast-paced, deadline-driven environment

Strong client focus with exceptional collaborative and influencing skills

Working Conditions:

Normal office environment

Extending viewing of computer screens

Some overnight travel required

Essential Functions:

Frequently sits at a computer terminal and desk

Frequently walks to other areas within or outside of the department to distribute or gather information

Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending

Stooping, crouching while filing; occasional reaching, twisting, turning

Frequent handling of files, pencils, and paper; frequent keyboarding, writing, and other duties requiring fingering

Continuous hearing

Use of near/midrange/far vision and speaking to disseminate information