Application Support Analyst

Job Description

Inova Juniper Street is looking for a dedicated Application Support Analyst to join the team. This role will be Full-time Day Shift:Monday-Friday.


Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Application Support Analyst Job Responsibilities:

• Maintains vendor and user relationships while communicating status and problems, as evidenced by status reports and issues list, in accordance with documentation standards.

• Consults with management and senior staff to validate time line and assumptions incorporating validated information into project plan documentation; Participates in all phases of testing as evidenced by preparation of test data/scripts, development and execution of tests, verification of test results and user acceptance sign off, in accordance with system implementation documentation standards.

• Assists in conducting system investigations to determine general feasibility, cost and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation, in accordance with established documentation standards.

• Participates in vendor demos, site visits and reference calls as evidenced by completion of demo scripts and reference call questionnaires, in accordance with documentation standards.

• Attains a detailed understanding of workflows, interfaces and system configurations through participation in validation sessions through development and execution of testing scripts with cross functional teams.

• Develops a schedule when indicated of job shadowing sessions to gain needed knowledge regarding end-user workflows and job responsibilities which will assist in better application design and functionality.

• Provides input to application design to support systems functions or enhancements, as evidenced by creating functional specifications and documenting systems/user procedures, in accordance with established documentation procedures.

• Responds to system issues as evidenced by following documented procedures, in accordance with established policy; Participates in ongoing maintenance of all systems and follows all Change Management procedures as evidenced by documentation in the issues tracking system, in accordance with established policy.

• May perform additional duties as assigned.

Minimum Requirements:

• Minimum Education : Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum Experience requirement

• Years of Experience : 2 years of supporting automated systems. Lab experience preferred.

Responsibilities

• Assist in the recruitment, development, and training of existing and new employees, fostering a skilled and motivated workforce.
• Manage Information System projects/products, delivering automated solutions that meet Inova Health System's unique business requirements.
• Participate in system technical and application reviews, evaluating the feasibility, cost, and overall usefulness of proposed solutions for Inova.
• Perform installation and testing of peripheral equipment and connections, ensuring end users can utilize applications effectively.
• Design, build, and implement application systems and databases, supporting Inova's growth and ensuring the optimal performance of our automated systems.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements for system development.
• Provide timely and effective support to end-users, resolving application-related issues and ensuring a positive user experience.
• Stay updated with the latest industry trends and technologies, identifying opportunities for process improvement and system enhancements.
• Document and maintain accurate records of system configurations, changes, and best practices, ensuring knowledge transfer within the team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.
• Strong knowledge of software development lifecycle, database design, and system architecture principles.
• Proficiency in programming languages such as Java, Python, or C#, and experience with web technologies (HTML, CSS, JavaScript) is preferred.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
• Effective communication and interpersonal skills, enabling successful collaboration with diverse teams and stakeholders.
• Ability to work independently, manage multiple projects simultaneously, and prioritize tasks efficiently.
• Familiarity with healthcare industry standards and regulations, ensuring compliance in system development and support.
• Experience with project management tools and methodologies, such as Agile or Scrum, is an advantage.
• Willingness to continuously learn and adapt to new technologies and industry best practices.
• Strong attention to detail and a commitment to delivering high-quality work, ensuring customer satisfaction.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.


Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.