Counter Server

Overview

The Counter Server position is someone who has full knowledge of all food, beverage, and retail items in The Buttery. They are responsible for delivering excellent customer service by greeting guests, making menu suggestions, packaging up/delivering food items and taking correct beverage orders. They manage transactions, ensure the display of baked goods is well-stocked and appealing, and maintain a clean, welcoming environment for customers. The role requires strong communication, multitasking, and teamwork skills to ensure smooth and efficient service. This person will serve as a brand ambassador of The Buttery to ensure an exceptional customer experience and a great working environment.

Responsibilities

• Provide exceptional service by greeting customers warmly, accurately taking orders, and handling transactions with efficiency and care.

• Maintain a clean and welcoming environment, ensuring all front-of-house areas, displays, and equipment are neat, organized, and up to health and safety standards.

• Support team operations by restocking displays, assisting with deliveries, and reporting customer feedback or facility concerns to leadership.

• Uphold service standards by collaborating with the Service Lead to maintain quality, address customer inquiries, and reinforce a positive, respectful team culture.

• Contribute to team growth through ongoing learning, especially around coffee and tea offerings, and by helping train new staff on service, menu, and brand values.

Qualifications

• 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred.

• Strong time management, organization, and communication skills, with the ability to stay focused and efficient in a fast-paced environment.

• Genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service.

• Team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.

• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.

• Employee Benefits: 401k, PTO, Sick Time, Health Insurance, Food/Beverage Discounts and more.

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things: 

• a great local eatery

• the village bakery & patisserie

• an exceptional specialty coffee shop

• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.