Patient Concierge Coordinator - Plastic Surgery

Capella Plastic Surgery | Ramsey, NJ | Full-Time, On-Site

$65,000–$72,000+ annually | Approx. $31.25–$34.62+ per hour | Performance Incentive | Benefits

Join Our Growing Plastic Surgery Practice!

Capella Plastic Surgery is seeking an experienced, polished and highly organized Patient Concierge Coordinator to join our specialized aesthetic plastic surgery practice in Ramsey, NJ.

Led by nationally recognized plastic surgeon Dr. Joseph F. Capella , our practice specializes in plastic surgery after significant weight loss and body contouring .

Our private accredited surgical facility is located onsite in our Ramsey office , allowing us to provide a highly coordinated, personalized experience from consultation through surgery and recovery.

This is a high-touch, private-pay aesthetic environment — not a traditional hospital surgical-scheduling role. We are looking for someone who genuinely enjoys people, excels at relationship-based hospitality and can keep a busy practice moving efficiently.

What You'll Do

• Patient Experience: Educate, guide and appropriately screen prospective patients throughout their surgical journey.
• Consultation & Hospitality: Meet with patients to review procedures, pricing, deposits and surgical dates, and provide thoughtful follow-up that helps patients move confidently toward scheduling.
• Surgical Scheduling: Manage scheduling on our private onsite surgical facility calendar and coordinate closely with the surgical team.
• Pre-Op Coordination: Track labs, EKGs, imaging, medical clearances and other pre-admission requirements.
• Patient Communication: Serve as a primary patient contact, answer non-clinical questions, triage concerns appropriately and help optimize Dr. Capella's time.
• Patient Satisfaction: Follow up after surgery to assess the patient experience, identify concerns and help ensure appropriate follow-through.
• Clinical Support: Assist with patient flow and in the exam room as needed.
• Social Media & Brand Support: Help identify and coordinate patient-experience and educational content, assist with social media initiatives, and be comfortable participating in photos, videos, and other practice content.
• Technology & Brand: Maintain accurate documentation in ModMed , use AI and technology to improve workflow, and support efficient digital communication and organization.

What We're Looking For

5+ years of relevant experience required , preferably in plastic surgery, medical aesthetics, cosmetic surgery, med spa, cosmetic dentistry or another high-touch private-pay environment.

• People-Oriented: Warm, polished and genuinely enjoys building relationships.
• Highly Organized: Efficient, detail-oriented and able to manage multiple priorities.
• Excellent Communicator: Strong verbal communication and exceptional writing skills.
• Hospitality/Sales Experience: Comfortable with consultative discussions and significant financial commitments.
• Proactive: Takes initiative, follows through and solves problems independently.
• Team-Oriented: Collaborative, positive and willing to step in where needed.
• Tech-Savvy: Comfortable learning new systems, AI tools, social media and digital workflows.
• Growth-Minded: Curious, adaptable and motivated to continually improve.

Experience with ModMed is a plus.

Our Culture

Patient-Centric • Attitude Is Everything • Commitment to Ownership • Teamwork

We are looking for someone who takes pride in creating an exceptional patient experience while helping the entire team perform at its best.

Compensation & Benefits

$65,000–$72,000+ annually , equivalent to approximately $31.25–$34.62+ per hour , commensurate with experience, plus performance-based incentive opportunity.

Benefits: Healthcare benefits, paid vacation and sick time, paid holidays, 401(k) with profit sharing , and professional development and educational opportunities.

To Apply: Please email your resume and cover letter to View email address on click.appcast.io