WME Data Operations Lead

WME Data Operations LeadFull-Time Contract Role Location: Titusville, NJ (Hybrid) 3 days a week in office Compensation: Up to $60/hr., commensurate with experience Length of Contract: 6+ monthsPosition Description: The Data Operations Lead is responsible for ensuring operational excellence, reliability, monitoring, stewardship, and continuous improvement of patient data across the Patient CRM ecosystem. This role acts as the operational business owner for CRM data, providing leadership for data quality monitoring, incident management, stewardship operations, archival strategy, production change governance, and data issue remediation. The role serves as the primary escalation point for data-related operational issues and ensures that patient data remains accurate, compliant, and business-readyResponsibilities:Data Incident & Problem ManagementData Quality Monitoring & ObservabilityData Stewardship OperationsData Detoxification & RemediationData Change ManagementData Archival, Backup & RecoveryOperational Readiness & Product Launch SupportOperational Governance ExecutionQualifications:8-10+years in: Data Operations, Data Quality, CRM Support, Data Stewardship, Incident ManagementExperience supporting patient, provider, or regulated healthcare data environmentsPreferred:Experience with data quality tools, observability platforms, and operational dashboardsKnowledge of MDM, patient identity management, and stewardship operationsFamiliarity with HIPAA, PHI handling, and audit requirementsSalesforce Life Sciences Cloud or Health Cloud experienceSuccess Metrics:Reduction in recurring incidentsData quality score improvementsFaster incident resolution timesReduced stewardship backlogAudit readiness and compliance adherenceImproved operational SLA attainmentIncreased business confidence in CRM dataEducation & Certifications:Bachelor's degree in Data Management, Information Systems, Healthcare, or related disciplineEqual Opportunity Employer: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. About RCM: RCM is publicly traded on Nasdaq under the symbol RCMT. RCM is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.