Quality Specialist

Quality Specialist

Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview: The Quality Specialist while located at the Carol Stream, IL technology solutions center site, this role will primarily support the Clifton Park, NY and Kent, WA logistics operations by helping to maintain and improve the Quality & Environmental Management System (QEMS). This role partners with site leadership to support R2v3 and ISO compliance, internal & external audits, document control, customer issue tracking, corrective actions, and continuous improvement initiatives. The ideal candidate is detail-oriented, analytical, and collaborative, with experience in quality systems, process improvement, and operational reporting within a fast-paced distribution or logistics environment.

What you will do as the Quality Specialist:

• Support the maintenance, documentation, and continuous improvement of the Quality & Environmental Management System.
• Help ensure compliance with R2v3 (handling of EWaste responsibility), ISO 9001, 14001, and 45001 and other applicable quality and environmental standards.
• Track customer-facing issues, assist with root cause analysis, and support corrective and preventive action processes.
• Maintain document control processes to ensure procedures and records are current, accurate, and properly managed.
• Assist with all internal and external audits, KPI reporting, management review preparation, and site-level quality improvement efforts.
• Monitor quality-related processes within the logistics operation and support initiatives that improve performance and customer satisfaction.

What you will bring to the team:

• Bachelor's degree or equivalent experience required.
• Experience supporting or auditing R2v3, ISO 9001, ISO 45001 and ISO 14001 compliance in a quality-focused environment.
• Knowledge of operational planning, data analysis, reporting, and quality management processes.
• Experience evaluating customer needs, service quality, and customer satisfaction outcomes.
• Strong organizational, verbal, and written communication skills.
• Proficiency in Microsoft Office, especially Excel, and familiarity with database or administrative systems.
• Ability to work independently, prioritize effectively, and contribute in a team-oriented environment.
• Willingness to travel to the other TCS's at a minimum of twice a year.

Nice to Have:

• Six Sigma certification is a plus.

Qualified candidates can expect a salary range of $60,000-$70,000. Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.