Insurance Call Center Manager (Branch Operations)

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our OH team of 10-14 producers with full accountability for production, service performance, and team culture.

Key Responsibilities:

• Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
• Workforce Management: Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.
• Performance Management: Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.
• Training/Coaching: Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.
• Auditing: Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications:

• Education & Experience: Bachelors degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.
• Licensing: Must hold a Property and Casualty License and Life and Health License immediately upon hire.
• Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals.
• Experience in training and coaching teams for growth and improvement.
• Knowledge of insurance policies, regulations, and auditing processes is a plus.