Fire Service Technician

What you will do Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting the customer representative and identifying equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team. Provide our customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service. Perform other duties as assigned. How you will do it This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written/verbal communication and outstanding customer service skills. Position involves the programming of fire alarm, security, and access control system panels. Experience with CCTV and IT and IP networks is a plus. Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner. On‑call and after‑hours work required on occasion at customer need. Provide recommendations and solutions to ensure the facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions. What we look for 3+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems Ability to interpret blueprints, diagrams and specifications A good working knowledge of computers is necessary Ability to follow verbal and written instructions Capacity to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs. Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours including weekends to meet customer requirements; overnight travel may be required Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and follow safety guidelines and procedures at all times Strong organizational skills, positive attitude, and an ability to learn quickly Possess a valid driver’s license and driving record that meets company requirements Retain any licenses required by National, State and Local codes Preferred Technical training preferred NICET II preferred HIRING Hiring hourly range $21.92 - $31.03 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Equal Opportunity Statement Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr