Premium Suites Supervisor

Premium Suites Supervisor

The Supervisor of Premium Suites leads the front-of-house team at Capital One Arena in the delivery of an elevated, curated hospitality experience across all luxury suites. Working directly with the Suites Manager and Director of Suites, this role carries full floor accountability on event day from pre-shift briefing through suite closeout. The Supervisor of Premium Suites is expected to model the Elevated Excellence service standard in every interaction, hold the team to that standard, and ensure that every guest receives premium experience without exception. This is a leadership role that requires hospitality expertise, operational command, and a genuine commitment to developing the people they lead.

Compensation: The hourly rate for this position is $27.00. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

• Lead pre-shift meetings to communicate event updates, VIP information, allergen alerts, service expectations, and appearance standards.
• Maintain continuous communication with managers, kitchen staff, and pantry coordinators while providing real-time coaching and support to attendants, runners, and coordinators throughout the event.
• Manage all phases of event execution, including pre-event suite setup and inspections, food service coordination, event-floor supervision, staffing adjustments, and post-event closeout.
• Deliver a premium hospitality experience through proactive, personalized, and professional service.
• Ensure food is stored, handled, and served safely while maintaining cleanliness and organization in suites and pantry areas.
• Maintain expert knowledge of all food and beverage offerings, including ingredients, allergens, preparation methods, and pairings.
• Oversee pantry inventory, warehouse pull sheets, equipment inspections, and supply readiness before each event.
• Enforce responsible alcohol service by verifying guest identification and ensuring compliance with TIPS certification, Aramark food safety policies, sanitation procedures, PPE requirements, and all health code regulations.
• Complete all required Premium Suites training and successfully pass the three-stage certification program covering menu knowledge, service standards, leadership, and professionalism before supervising events.

Qualifications

Minimum 23 years of supervisory or leadership experience in a hospitality, food service, or premium event environment

Premium hospitality or luxury food and beverage experience strongly preferred

Demonstrated knowledge of food and beverage, including wine, spirits, allergen awareness, and menu presentation standards

Proven ability to lead, coach, and develop a team in a fast-paced, high-volume service environment

Excellent communication and interpersonal skills clear, professional, and direct in both written and verbal communication

Ability to manage multiple priorities, make decisions independently, and escalate appropriately

Working knowledge of food safety principles, HACCP guidelines, and temperature monitoring procedures

Must successfully complete the full Aramark Premium Suites Training Program and pass all three stage assessments before working a season event

Must obtain and maintain all required Aramark and state/local alcohol and food safety certifications (TIPS, ServSafe) prior to the first event

Proficiency with (POS device), and basic computer systems

Must be available to work flexible hours (shifts) including evenings, weekends, and holidays

Requires constant standing, walking, and active floor presence throughout the full event

About Aramark: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.