Manager, IDD Software Engineering

Manager, IDD Software Engineering

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

HHAeXchange is seeking a Manager, IDD Software Engineering to lead and actively contribute to the development of our technology supporting individuals with intellectual and developmental disabilities. This role is both a leadership and hands-on engineering position. The manager is expected to guide a team of engineers while also writing code, troubleshooting complex issues, and contributing directly to system improvements.

This role partners closely with product, customer success, and operations teams to align engineering work with customer needs and business priorities. Responsibilities include sprint planning, backlog prioritization, delivery accountability, mentoring and onboarding engineers, and driving continuous improvement in development practices. This role will also help identify technical risks, advocate for resources, and ensure timely, high-quality delivery of solutions.

The ideal candidate is a strong technical contributor with experience leading engineering teams, a passion for solving complex problems, and an interest in building software that supports people with disabilities and the providers who serve them.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Lead and actively contribute to the design, development, testing, and delivery of I/DD software solutions, including hands-on coding, refactoring, and optimization.
• Own delivery for the I/DD engineering roadmap by prioritizing work, managing sprint execution, and aligning engineering efforts with business and customer needs.
• Partner closely with Product, Operations, Support, Implementation, and Client Success to understand requirements, address customer pain points, and deliver scalable, high-quality solutions.
• Mentor, coach, and develop engineers through code reviews, best practices, and ongoing technical guidance, while supporting hiring and team growth as needed.
• Drive continuous improvement in engineering processes using Agile and Scrum practices to increase throughput, reduce defects, and minimize rework.
• Ensure timely resolution of complex customer issues, including Tier 3 escalations, and act as a technical subject matter expert for the I/DD platform.
• Advocate for engineering and DevOps excellence, including system performance, reliability, and security, to protect PHI and support long-term platform stability.
• Track delivery progress, identify risks, and escalate resource or timeline concerns while advocating for investments needed to meet commitments.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent industry experience.
• 5+ years of professional software engineering experience, with strong full-stack development expertise.
• 2+ years of experience leading or managing software engineering teams, including mentoring and performance development in a fast-paced environment.
• Proven ability to remain hands-on with the codebase, with an expectation to spend a portion of time actively coding, reviewing code, and engaging in technical design and architecture.
• Experience with technologies including C#, .NET Framework,.NET, SQL Server, PostgreSQL, Angular, cloud architectures (AWS/Azure), event-driven systems (e.g., RabbitMQ), and financial systems such as accounting, billing, and payroll.
• Strong understanding of Agile and Scrum methodologies, including sprint planning, backlog prioritization, and delivery execution.

• Demonstrated engineering leadership with a focus on building high-performing, collaborative teams, including experience working with hybrid US/India teams.
• Excellent analytical, problem-solving, and communication skills, with the ability to engage effectively with cross-functional partners and leadership.
• Ability to balance multiple priorities, drive results, and take ownership of outcomes while remaining adaptable in a changing environment.
• Passion for quality, continuous improvement, and delivering solutions that create real value for customers.
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

The base salary range for this US-based, full-time, and exempt position is $130,000-145,000/yr not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.