Branch Manager

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If this sounds like you, apply today and join the team!

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative's Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Continuous Improvement
• Being a Good Partner

GRAIN

Abide by all safety regulations to ensure safety of oneself, coworkers and customers

Assist or direct walk-in customers in a polite and professional manner

Advise customers by escorting them to products and suggesting items by providing information on products

Handle customer inquiries as it relates to product offerings, pricing, billing, etc

Operate cash registers and receive payments by processing checks, cash, and store or other credit cards

Understand and apply learning regarding tax exempt requirements with ability to gather documentation to support tax exempt status of customers

Document each sale by creating or updating customer profile records

Complete operational duties, which includes paperwork and sales reports as they relate to store opening and closing

Load and unload purchases into customer vehicles

Organize warehouse based on incoming and outgoing inventory, communicate all inventory needs and issues to appropriate supervisors, and participate in physical inventory counts

Handle customer escalations

Learn product knowledge through various avenues, whether online, at the location, or through traveling.

Conduct annual performance evaluations for all direct reporting employees

Cooperate with all other Heritage Cooperative locations to promote the most efficient use of personnel and equipment

Ensure all branch employees receive required training for assigned tasks

Greet customers in a polite, professional and positive manner

Implement sound inventory control procedures and report accurate inventory measurements when required

Interview, hire, and release and manage all branch personnel

Overall supervision of the day-to-day operations of the branch

Oversee preventative maintenance on all branch equipment to obtain the maximum efficiency possible and ensure the longevity of all fixed assets

Other duties as assigned by your supervisor

RETAIL

Store Operations & Leadership

o Manage and oversee all daily retail store operations, including opening and closing procedures, cash handling, and operational reporting.

o Supervise, coach, and develop retail staff to ensure high performance, accountability, and excellent customer service.

o Schedule staff appropriately to support business needs, seasonal demands, and peak customer traffic.

o Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals.

o Maintain compliance with company policies, safety regulations, and industry standards.

Customer Experience & Sales

o Ensure customers receive professional, courteous, and knowledgeable assistance at all times.

o Provide product recommendations by understanding customer needs and guiding them to appropriate agricultural products and solutions.

o Handle complex customer inquiries, concerns, and escalations in a timely and effective manner.

o Build and maintain strong relationships with customers, including farmers, homeowners, and commercial accounts.

o Support staff in learning product knowledge through training, demonstrations, and ongoing education.

Inventory & Merchandising

o Oversee inventory control, including receiving, stocking, organization, and accuracy of records.

o Monitor product levels and communicate inventory needs or issues to appropriate supervisors.

o Participate in physical inventory counts and ensure proper documentation.

o Ensure merchandise is properly displayed, labeled, and aligned with seasonal and promotional strategies.

o Coordinate the safe loading and unloading of customer purchases and deliveries.

Administrative & Financial Duties

o Operate and oversee point-of-sale systems, ensuring accurate processing of cash, checks, and credit transactions.

o Ensure proper documentation and application of tax-exempt requirements.

o Maintain accurate customer records by documenting sales and updating profiles.

o Prepare and review operational paperwork, sales reports, and performance data.

o Attend events and meetings as needed

o Complete bi-weekly payroll for assigned staff

Safety and Compliance

o Enforce all safety policies to ensure a safe environment for employees, customers, and vendors.

o Conduct regular safety checks and address hazards promptly.

o Ensure proper handling and storage of agricultural products and materials.
• Abide by all safety regulations to ensure safety of oneself, coworkers and customers
• Other duties as assigned

REQUIRED QUALIFICATIONS

High School Diploma or Equivalent

Ability to frequently stand and/or walk for extended periods of time

Ability to frequently sit for extended periods of time

Ability to frequently lift and/or carry heavy objects no more than 50 pounds

Willingness to work extended hours and weekends when needed

Willingness to work various weather elements including cold, heat, wind, rain, etc.


Valid Driver's License, with acceptable driving record

Outstanding Organizational and Time-Management Skills

Excellent Communication Skills

Respectable Mechanical Skills

High school diploma or equivalent required; associate or bachelor's degree preferred.

Previous retail management or supervisory experience of 3-5 years

Strong customer service, communication, and leadership skills.

Ability to multitask and work in a fast-paced environment.

Computer proficiency and experience with point-of-sale systems

PREFERRED QUALIFICATIONS

Bachelor's Degree or Equivalent

Previous Management Experience


Previous Supervisory Experience

Experience in agricultural retail, farm supply, or related industry.

Knowledge of agronomy, feed, seed, or farm equipment products.

Experience managing inventory and merchandising in a retail setting

WHY HERITAGE?

Competitive Pay

401k match after 6 months

Medical, Dental, and Vision Benefits

Company paid Life/AD&D, Short-Term and Long-Term Disability

Farm Bureau Membership

Paid Holidays, Sick, and Vacation Time

If you see yourself as a future Branch Manager with Heritage Cooperative, apply TODAY at

DISCLAIMER

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.


WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative's employees to perform their job duties may result in discipline up to and including termination. #INDSP