General Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Premiere upscale health club is seeking hospitality driven manager who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. The role is responsible for the leadership and oversight of the entire Health and Fitness Center as well as insuring the execution and inspection of all sales operations including the activities of the Sales Leadership and Fitness Advisors and supporting all departments. Manage and participate in all sales related functions including  involvement when required in additional prospecting, staff training and new members sales.
In addition, the Club Manager is responsible for all  Membership activities insuring and achieving strong membership satisfaction scores and high levels of Member Retention.

Duties and Responsibilities:

• Support and Develop the Health and Fitness Center to exceed the expectations of its members through the care and enhancements of 100% of the Facility
• The General Manager is responsible for all departments and Staff meeting their goals and achieving high levels of Member satisfaction
• Work with Sales Leadership Team as well as personally to be always seeking new and existing memberships to exceed sales goals and be involved with outside sales opportunities
• Be relentlessly focused on Member Retention and personally address any member’s issues
• Report and communicate daily with regional team leaders on overall Club and Sales activity
• Involved with Sales Leadership Team in the daily sales meetings to discuss performance and objectives with club team
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staff
• Assures that effective orientation and training are given to each new team member
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Direct and help manage other departments within the club
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Always know and be aware of club revenues and goals
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required
• Help support and grow all departments in the facility

 
Expectations:

• Present a professional Leadership demeanor at all times 
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints

Job Requirements: 

• Available to work weekends, evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well and lead others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements: 

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

Benefits: 

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off 
• 401(K)
• 401(K) Employer matching