Quality Field Action Team Engineer

Field Action Engineer job description and responsibilities include but not limited to: 

The Quality Field Action Team Engineer provides a crucial role in leading the investigation of an open case request through the signature approval process and release to the field. The Field Action Team offers high visibility to Directors, Vice Presidents and Senior Vice Presidents on a weekly basis. In addition, weekly cross functional engagements to Technical Safety and Regulatory Compliance (TSRC), Technical Service Operations (TSO), vehicle manufacturing, and release Engineering. Below is a list of key points for this position.

• Lead the creation, approval, and release of Rapid Service Updates (RSU), Customer Satisfaction Notifications (CSN) and Warranty Extensions (WE) Field Actions.
• Meet key process indicators (KPIs) for case open to Director signatures and fully approved to release to the field.
• Lead cross-functional teams to obtain information required for Director financial approvals. Present field action cases for approvals on a weekly basis to Director of Customer Experience, and Director of Finance. Cases exceeding Director approval amounts will be presented to the Senior Vice President of Customer Experience weekly.
• Display effective communication skills to support meetings at all levels of the company, including Senior leadership. Work independently on projects and push to timely completion to achieve KPIs.
• Report out on case status to immediate and Senior management teams. Maintain a strong interface with Stellantis Vehicle Assembly Plants, Technical Safety and Regulatory Compliance, Release Engineering, Supplier Quality and Technical Service Operations.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.