Recovery Coach

HOURLY RANGE: $19.55 - $28.70 (salary commensurate based on experience)

POSITION TYPE: ON-SITE

POSITION SUMMARY

The Recovery Coach (RC) is a member of the agency’s Outpatient Addiction Services (OAS) program serving consumers who meet diagnostic criteria for substance use disorder (SUD) treatment. The RC provides recovery support services (RSS) defined as strength-based supports for those with addictions and those in recovery from SUD to assist with implementation of a recovery plan through direct contact interventions. RSS can be provided to an individual or a group of individuals. The RC assists consumers in improving their abilities to achieve their identified treatment goals. The RC works in collaboration with the consumer's network to promote self-directed recovery. The RC models and teaches skills for promoting recovery. The RC maintains professional and ethical standards of conduct while ensuring their own personal recovery. The RC is also responsible for reception and escort activities, greeting consumers and directing them to appropriate staff for assistance. The RC also performs some administrative tasks to support the OAS program.

KEY RESPONSIBILITIES

Recovery Support Services (RSS) (~75%)

• RSS includes individual, group, and evaluation and plan of care updates
• Schedules and tracks appointments
• Facilitates transportation
• Collects information about consumers’ treatment progress
• Supports consumers with setting and monitoring Goals
• Makes referrals
• Assists consumers with linkages to resources
• Supports consumers with completion of benefits, housing or financial forms
• Promotes utilization of healthy coping skills
• Provides consumers with encouragement and emotional support
• Provides education around social skill development and drug free social activities, life skills, relapse prevention, employment preparation, money management, health and wellness, and family reunification
• Attends interdisciplinary team meetings for Diagnostic Assessment services
• Follows up on service delivery by providers external to the treatment program and ensures communication and coordination of services
• Contacts consumers who have not engaged or have unexcused absences from program appointments or from other critical off-site service appointments to re-engage them and promote recovery efforts
• Locates and coordinates services and resources to resolve a consumer’s crisis
• Provides training in the development of life skills necessary to achieve and maintain recovery
• Participates in discharge planning
• Complete all documentation necessary for high quality services care and accurate billing with One Hundred percent (100%) compliance
• Attends weekly OAS team meetings, providing assessment and treatment recommendations for consumers
• Completes agency and outside trainings relevant to position
• Remains current on all peer certification or recovery coach trainings and in compliance with DBH standards and regulations

Reception & Administrative Support (~25%)

• Promotes a welcoming environment for consumers and provides excellent customer service to internal, external, and third-party stakeholders
• Remains knowledgeable about the OAS program and provides interested individuals with obtaining information to assist with referrals and linkages
• Escorts consumers as needed and directs them to appropriate staff for assistance
• Makes and receives phone calls, directing phone calls as appropriate including. Taking and relaying messages, gathering and sorting consumer information.
• May assist with checking in Consumers, verifying insurance, updating face sheet info (phone number, address), managing scheduler
• Performs other administrative support functions as needed

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• High School Diploma or equivalent required
• DBH Peer Certification or Recovery Coach Certification required
• Lived experience with severe and persistent mental illness and/or substance used disorder
• 2 years’ experience in human service delivery required; Demonstrates current, accurate knowledge of trends and issues related to mental health, substance use, recovery, and wellness
• Demonstrates skills in developing positive and productive community relationships
• Solves problems and negotiates complex service systems to obtain needed services
• Promotes increased self-awareness and self-regulation in consumers through the exploration of their thoughts, feelings, problems, concerns, and fears
• Operates with a high degree of self-awareness and the ability to identify one’s own mental illness and recovery triggers; Recognizes and maintains professional and personal boundaries
• Effectively communicates and presents information to consumers, staff, and the public
• Knowledge of Electronic Medical Records (EMRs)
• Proficient in Microsoft Outlook, Word, and Excel