AUTOMOTIVE SERVICE MANAGER TOP PAY & LEADERSHIP OPPORTUNITY

AUTOMOTIVE SERVICE MANAGER TOP PAY & LEADERSHIP OPPORTUNITY

Pohanka Toyota of Salisbury is aggressively seeking a proven, high-performance Automotive Service Manager to lead one of the area's busiest and fastest-growing service departments.

This is a rare opportunity for a strong automotive leader who understands how to drive profitability, maximize technician productivity, deliver exceptional customer satisfaction, and build a winning culture inside a modern dealership environment.

We are looking for a hands-on leader with a passion for fixed operations, team development, operational excellence, and customer retention. The ideal candidate must have strong dealership management experience, a track record of growing service revenue, and the ability to motivate a team to perform at the highest level.

WHAT WE OFFER:

• Competitive compensation package based on experience

• Performance bonuses and advancement opportunities

• Full benefits package including medical, dental, vision, and 401(k)

• Paid vacation and holidays

• High-volume service operation with strong customer traffic

• Factory training and ongoing professional development

• Supportive ownership and leadership team

• Opportunity to lead and grow a top-tier Toyota service department

RESPONSIBILITIES:

• Lead and manage all daily operations of the service department

• Drive profitability, technician productivity, ELR, and CSI performance

• Recruit, train, coach, motivate, and develop service advisors and technicians

• Forecast departmental goals and implement strategies to exceed objectives

• Maintain compliance with manufacturer policies, warranty procedures, OSHA, and safety standards

• Monitor technician efficiency, payroll, repair order quality, and workflow

• Ensure all customers receive an exceptional service experience from start to finish

• Handle escalated customer concerns professionally and efficiently

• Maintain strong communication between service, parts, sales, and management teams

• Oversee scheduling, staffing, shop production, and repair quality control

• Minimize comebacks while maximizing customer retention and referral business

• Conduct department meetings and performance reviews regularly

• Maintain accurate records, reporting systems, and operational controls

• Ensure a clean, organized, safe, and professional service environment

QUALIFICATIONS:

• Previous Automotive Service Manager experience required

• Toyota or import dealership experience preferred

• Strong leadership, communication, and organizational skills

• Proven track record of increasing service sales and fixed operations performance

• Ability to manage technicians, advisors, and workflow in a fast-paced environment

• Experience with CSI, warranty administration, and service KPIs

• ASE Certifications are a plus

• Valid driver's license with clean driving record

• Professional appearance and strong customer-first attitude

IDEAL CANDIDATE:

We are looking for a motivated leader who knows how to build culture, increase profitability, improve technician retention, and deliver elite customer service. If you are driven, accountable, and ready to take your career to the next level with one of the most respected automotive groups in the industry, we want to speak with you immediately.

Apply today and join the winning team at Pohanka Toyota of Salisbury.

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