Senior Customer Service Representative

The Senior Customer Service Representative role is where VMware connects Customer Journey Mapping insight with campaigns that customers actually remember. We're hiring a Senior Customer Service Representative to join VMware on a part-time basis, with $85,000 - $113,000 on offer and genuine room to advance. Key Responsibilities Map buyer pain to VMware's pitch deck, slide by slide Pitch, listen, adjust, and pitch again until the sales marketing deal lands Field objections on price the way a senior pro does it Sniff out the Customer Journey Mapping gap that's leaking deals at handoff Trade weekly notes with product on what Oxford buyers keep requesting Keep a finger on competitor pricing across MS Coach the Senior Customer Service Representative team off discounting and onto value selling What You'll Bring The kind of empathy that makes hard feedback land softly Comfort with a VMware pace that rarely sits still The integrity to flag your own mistakes first Strong multitasking ability without sacrificing quality Experience translating Jira Service Management complexity for a non-technical audience VMware took everything frustrating about sales marketing and rebuilt it from scratch in Oxford, MS, with hands-on attention to People Management. We keep the Oxford, MS office quiet on Wednesdays so deep CRM Software work actually gets a fighting chance. From the $85,000 - $113,000 starting line, expect coaching that grows your Intercom and benefits that quietly cover the rest of life. As of right now, VMware is still reading every resume that lands here. The version of you that already works at VMware is just one application ahead. #J-18808-Ljbffr